Role Overview
The Solutions Engineer at Spellbook serves as the technical backbone of the sales organization for a remote position based in Canada. This full-time role suits an experienced customer-facing technologist who can guide prospects through a seamless evaluation of legal artificial intelligence software.
Key Responsibilities
Collaborate with Account Executives to function as the technical trusted advisor across the entire sales cycle.
Troubleshoot and resolve setup, authentication, and application download issues prior to trial periods.
Respond to technical support inquiries alongside data privacy and security questions from prospective clients.
Communicate the advantages of compliance standards and data security certifications like HIPAA and SOC 2 to security, legal, and IT stakeholders.
Configure and connect software integrations tailored for enterprise and mid-market accounts.
Guide large-scale data and document migrations for new and potential customers.
Provide initial fixes for functionality problems and bugs affecting trial accounts, escalating to the engineering team as required.
Deliver technical product demonstrations and proofs of concept aligned with unique business goals.
Partner cross-functionally with IT departments to complete security questionnaires and requests for proposal.
Produce and update technical documentation to support customer and prospect success.
Maintain deep platform expertise and monitor the competitive landscape.
Requirements
Minimum of two years of professional experience in solutions engineering, technical support, sales engineering, or a related customer-facing technical position within B2B or SaaS environments.
Comprehensive knowledge of data privacy and security frameworks such as PIPEDA, GDPR, HIPAA, and SOC 2.
Practical background in resolving application deployment, account setup, and authentication problems including SAML and SSO.
Direct experience setting up and integrating software solutions for enterprise and mid-market clients.
Familiarity handling large-scale data and document migrations.
Ability to explain complex technical ideas clearly to both technical and non-technical audiences.
Strong problem-solving mindset focused on identifying client pain points and presenting matching solutions.
Self-motivated, action-oriented work ethic suited for a fast-paced environment.
Strong written and verbal communication skills for cross-functional collaboration within a distributed team.
Proficiency using tracking and management tools such as HubSpot.
Legal authorization to work in Canada.
Nice to Have
Background working in a startup ecosystem.
Familiarity with the legal technology industry.
Experience within a high-growth, scaling technology organization.
Skill in presenting technical demonstrations to business and technical audiences.
Background in administering or deploying Microsoft Word and Microsoft 365 add-in environments.
Comfort leveraging artificial intelligence tools responsibly for tasks like research, review, or drafting.
Salary and Benefits
Annual salary range of $148,000 to $185,000 CAD.
Company-paid group benefits for employees and their families, including $1,000 allocated for mental health support.
Generous time-off guidelines and designated holiday closures.
Monthly paid meals, parental leave top-ups, and an annual wellness allowance.
Stock option grants as an early team member.
About the Company
Spellbook provides an artificial intelligence copilot built specifically for transactional lawyers, integrating directly with Microsoft Word to streamline contract drafting, negotiation, and review. Over 4,000 solo practitioners, in-house teams, and law firms utilize the platform to eliminate routine contract drudgery. Supported by prominent investors like Khosla Ventures, Thomson Reuters Ventures, and Inovia Capital, the company recently secured $50 million in Series B funding.
How to Apply
To apply for this position, please submit your application directly on the official company careers page.
