Latest AI JobsBrowse Jobs
Spellbook logo

Enterprise Customer Success Manager

SpellbookRemote - CanadaCustomer Success
Apply on company site
Salary
$123K - $145K CAD
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

Spellbook is seeking an experienced Enterprise Customer Success Manager to support its largest and most complex client portfolios on a remote basis in Canada. This role is ideal for an organized professional with a background in B2B SaaS who thrives in fast-paced, evolving environments and wants to drive long-term client value.

Role Overview

As an Enterprise Customer Success Manager at Spellbook, the individual acts as a strategic partner to large global enterprise clients, guiding them through structured onboarding and proactive account management. The professional builds strong relationships with senior legal leaders, champions platform adoption, and ensures exceptional retention rates across a complex portfolio. Candidates should be comfortable navigating change, interpreting usage data, and coordinating across internal departments to advocate for enterprise client requirements.

Key Responsibilities

Manage a portfolio of enterprise accounts to achieve a gross revenue retention rate of 97 percent or higher.
Lead multi-phase onboarding projects by aligning timelines, milestones, and deliverables between internal teams and enterprise clients.
Conduct discovery sessions to understand customer business goals and legal workflows, tailoring training and onboarding accordingly.
Develop customized enablement strategies that foster scalable platform adoption across large organizations.
Cultivate relationships with multiple stakeholders, including executive and senior legal leaders.
Lead Quarterly Business Reviews to demonstrate return on investment and identify opportunities for platform expansion.
Maintain accurate CRM records using HubSpot with strict attention to data hygiene.
Anticipate client risks, proactively resolve issues, and coordinate with product, engineering, and support teams.
Support contract renewals by demonstrating ongoing platform value and driving user engagement.

Requirements

Three or more years of experience in account management, consulting, or customer success, preferably within a B2B SaaS setting.
Demonstrated success in managing complex enterprise accounts featuring multiple stakeholders.
Experience in leading structured onboarding projects and driving successful implementations.
Polished communication skills with confidence in interfacing with legal professionals and C-level executives.
Strong project management abilities with high organization to handle multiple deadlines and moving parts.
Comfort with ambiguity and change to iterate quickly as the enterprise journey evolves.
Strong analytical skills to interpret usage data for actionable insights and adoption strategies.
Proficiency with HubSpot or comparable CRM platforms with a commitment to data reliability.
Self-starter mindset with strong personal ownership and a proactive approach.

Nice to Haves

Prior experience working in legal technology or directly with legal teams.
Familiarity with MixPanel and customer success software such as ChurnZero or Vitally.
Training in consultative sales methodologies such as MEDDIC or Sandler.
Previous involvement in building or refining customer success processes from the ground up.

Skills and Tools

Customer Success and Account Management
Enterprise Onboarding and Project Management
Relationship Building and Executive Communication
Data Analysis and Usage Interpretation
HubSpot CRM and Data Hygiene

Salary and Benefits

Annual salary range of $123,000 to $145,000 CAD.
Flexible work environment emphasizing autonomy and accountability for outcomes.
Company-paid group benefits for employees and their families, including $1,000 allocated toward mental health support.
Generous time off policies alongside holiday closures.
Monthly paid meals, an annual wellness allowance, and parental leave top-ups.
Competitive stock option grants as an early team member.

About the Company

Spellbook provides an AI copilot for transactional lawyers that operates directly inside Microsoft Word. The technology assists legal teams in reviewing, drafting, and negotiating contracts with greater precision and speed. Over 4,000 solo practitioners, law firms, and in-house teams utilize the platform. Backed by investors such as Khosla Ventures, Thomson Reuters Ventures, and Inovia Capital, the company recently secured $50 million in Series B funding.

How to Apply

Interested candidates should visit the official Spellbook careers page to submit an application for this remote position.

Questions candidates ask

What is the salary range for the Enterprise Customer Success Manager position?

The annual salary range for this role is between $123,000 and $145,000 CAD.

Is this job remote?

Yes, this role is remote in Canada, though occasional meetings outside of standard working hours may be required to support global customers.

How much experience is required to apply?

Applicants must have 3 or more years of experience in customer success, account management, or consulting, ideally within a B2B SaaS environment.

What benefits are included with the position?

Benefits include company-paid group benefits with $1,000 for mental health support, generous time off, holiday closures, monthly paid meals, an annual wellness allowance, parental leave top-ups, and stock options.

What CRM tool does Spellbook use?

The company uses HubSpot for maintaining accurate and up-to-date customer records.

Ready to apply?

The application is on the official Spellbook careers page.

Apply on company site