About this role
Spellbook is currently hiring a Manager, Enterprise Customer Success to lead and scale a distributed team across Canada. This remote position suits an experienced SaaS leader who thrives in a fast-paced environment and enjoys coaching team members.
Role Overview
The Manager, Enterprise Customer Success will guide a growing group of Enterprise Customer Success Managers through the complete customer lifecycle, from onboarding to renewals. Initially overseeing a mix of Mid-Market and Enterprise accounts, the leader will eventually focus entirely on Enterprise as the department expands. Working alongside company leadership, this individual will establish processes, playbooks, and reporting systems to ensure consistent team performance. This is a hands-on position requiring active team development and strategic execution.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Spellbook provides an artificial intelligence copilot designed for transactional lawyers, operating within Microsoft Word to accelerate contract drafting, reviewing, and negotiation. Over 4,000 law firms, solo practitioners, and in-house legal teams utilize the platform. The organization is backed by prominent investors such as Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, and The LegalTech Fund, and recently secured $50 million in Series B funding.
How to Apply
Interested candidates should visit the official Spellbook careers page to submit an application for this opportunity.
Questions candidates ask
What is the salary range for this remote role?
The salary range is between $155,000 and $180,000 CAD per year.
Where is the position located?
The position is remote in Canada.
How many years of experience are required?
Candidates must have three or more years of experience managing Enterprise Customer Success teams in a high-growth SaaS environment.
What benefits does Spellbook offer?
Benefits include company-paid group health coverage, $1,000 toward mental health support, flexible time off, holiday closures, monthly paid meals, an annual wellness allowance, parental leave top-ups, and stock options.
How should I apply?
You should apply directly on the official company careers page.