About this role
Spellbook is hiring a Customer Success Manager to join its remote team in Canada. This full-time position suits experienced software professionals who excel at managing mid-market and enterprise accounts within a fast-paced environment.
Role Overview
The Customer Success Manager serves as the primary contact for mid-market and enterprise accounts, driving account retention and platform adoption. This professional builds strong stakeholder relationships, manages renewals, and articulates the value of artificial intelligence tools for legal workflows.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Spellbook builds Spellbook, an artificial intelligence copilot for transactional lawyers operating inside Microsoft Word. Over 4,000 law firms, in-house teams, and solo practitioners use the platform to draft, review, and negotiate contracts. The organization is backed by prominent investors including Khosla Ventures, Thomson Reuters Ventures, and Inovia Capital, and has raised over $80 million in total funding.
How to Apply
Candidates should review the details and submit an application on the official company careers page.
Questions candidates ask
What is the salary for the Customer Success Manager role?
The salary range for this position is between $102,000 and $120,000 CAD per year.
Where is the position located?
This role is remote with a focus on candidates in Canada.
How much experience is required?
Applicants must have 3+ years of customer success, account management, or sales experience in a software startup.
What software tools are required for the job?
Candidates must be familiar with HubSpot and Stripe.
What benefits are included?
Benefits include company-paid group benefits with $1,000 for mental health support, generous time off, holiday closures, monthly paid meals, an annual wellness allowance, parental leave top-ups, and stock options.