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US- Technical Program Manager (Technical Services, 8 Month Contract)

PointClickCareRemote, USAProfessional Services
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Salary
$45 - $60 USD per hour
Job type
Full-time
Work mode
Remote
Posted
7 Sept 2026
Status
Open · checked 7d ago

About this role

PointClickCare is seeking a Technical Program Manager to join the Technical Services team on an 8-month contract basis to oversee data migration initiatives and operational excellence. This remote position is well-suited for a dedicated professional with experience in technical program management and stakeholder collaboration within customer-focused environments.

Role Overview

In this capacity, the professional manages project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives. Working closely with sales, project managers, customer success managers, resource management, clients, and technical delivery teams, the individual ensures initiatives are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives. The role involves driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making to enhance delivery efficiency, scalability, and customer outcomes. Travel to the Mississauga and/or Salt Lake City office is required for specific events such as onboarding, team gatherings, and semi-annual or annual meetings.

Key Responsibilities

Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Requirements

Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
Experience working in production, SaaS, healthcare technology, or customer delivery environments.
Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Nice to Have

PointClickCare domain knowledge and experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems.
Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms.
Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.
Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions.
PMP, Agile, Scrum, or related project management certifications.

Skills and Tools

Azure
JIRA, Kimble, Smartsheet, Confluence
Microsoft Copilot, Power Platform, AI Builder, Azure AI Services
ETL processes and Data Migration methodologies

Salary and Benefits

Hourly pay rate ranges from 45 to 60 USD per hour.

About the Company

PointClickCare is a leading, founder-led, and privately held health tech company on a mission to help providers deliver exceptional care. The organization empowers employees to push boundaries, innovate, and shape the future of healthcare through a human-first approach accelerated by AI. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, the company supports a culture of flexibility, growth, and meaningful work.

How to Apply

Interested candidates should visit the official PointClickCare careers page to submit an application for this remote contract opportunity.

Skills and tech stack

Azure

Questions candidates ask

What is the employment type and duration for this role?

This is a full-time, 8-month contract position.

Is this position fully remote?

Yes, this is a remote role based in the USA, though travel to the Mississauga or Salt Lake City office is required for specific events such as onboarding and team meetings.

What is the hourly pay rate for the Technical Program Manager?

The pay rate is between 45 and 60 USD per hour.

What core platform or technical knowledge is mentioned for the role?

Candidates should have knowledge of Data Migration methodologies, ETL processes, and familiarity with tools like Azure, JIRA, Kimble, Smartsheet, and Confluence.

How should I submit my application?

Candidates should apply directly on the official PointClickCare careers page.

Ready to apply?

The application is on the official PointClickCare careers page.

Apply on company site