Canada- Software Training Specialist (Clinical)
About this role
Role Overview
The Software Training Specialist position at PointClickCare is a full-time role based remotely or in Mississauga. This opportunity is well-suited for a self-motivated professional with a background in software training and a passion for supporting client success in the healthcare technology sector.
Key Responsibilities
The person in this role develops and prepares training programs, coordinating and scheduling sessions while promoting online learning modules. Responsibilities include conducting classroom training at company sites, industry conferences, or customer locations, with a requirement for thirty percent travel to customer sites. The specialist enhances training effectiveness by leveraging artificial intelligence tools to analyze learner feedback, improving delivery methods, and implementing reinforcement strategies like job aids and spaced-learning campaigns. Additional duties involve supporting customer success by mentoring super users, delivering train-the-trainer programs, maintaining up-to-date training databases, and collaborating with Product, Support, and Customer Success teams.
Requirements
Candidates must possess post-secondary education, preferably in training and development, education, or a related field. Previous client-facing training experience within the software industry is required, alongside strong interpersonal, written, and verbal communication skills. Applicants need a solid understanding of adult learning concepts and theories, strong software and technology aptitude, excellent presentation and documentation capabilities, and experience conducting both in-person and remote training sessions. Proficiency with generative artificial intelligence tools such as Claude and Copilot, Microsoft Office products, and teleconferencing solutions like Zoom and WebEx is essential.
Nice to Have
Clinical or financial experience within the senior care industry, such as skilled nursing or assisted living, is preferred.
Skills and Tools
Essential competencies include adult learning principles, instructional design, client-facing presentation, technical documentation, and cross-functional collaboration. Required technical skills encompass proficiency with generative artificial intelligence tools like Claude and Copilot, Microsoft Office, and web conferencing platforms such as Zoom and WebEx.
Salary and Benefits
The annual salary for this position ranges from 79,000 to 88,000 Canadian Dollars. The company offers flexibility, professional growth opportunities, and meaningful work within a recognized corporate culture.
About the Company
PointClickCare is a leading, founder-led, privately held health technology enterprise serving over 30,000 provider organizations. Recognized by Forbes as a top private cloud company and honored for its corporate culture, the organization reinvests significantly into research and development to empower employees and drive a human-first, AI-accelerated future in healthcare.
How to Apply
Interested candidates should visit the official company careers page to submit their application for this opportunity.
Questions candidates ask
What is the location for the Software Training Specialist role?
The position can be performed remotely or from the Mississauga office.
What is the salary range for this position?
The salary ranges from 79,000 to 88,000 CAD per year.
Is travel required for this job?
Yes, there is a thirty percent travel requirement to customer onsite locations, as well as occasional travel for in-office events and team meetings.
What experience is preferred for applicants?
Clinical or financial experience within the senior care industry, such as skilled nursing or assisted living, is preferred.
What tools and technologies should applicants be familiar with?
Applicants should be proficient with generative AI tools like Claude and Copilot, Microsoft Office, and teleconferencing platforms such as Zoom and WebEx.