Latest AI JobsBrowse Jobs
PointClickCare logo

US- Software Training Specialist (Clinical)

PointClickCareRemote, USAProfessional Services
Apply on company site
Salary
$79K - $88K USD
Job type
Full-time
Work mode
Remote
Posted
25 Sept 2026
Status
Open · checked 7d ago

About this role

The Software Training Specialist (Clinical) role at PointClickCare is a remote, full-time position focused on delivering exceptional training experiences for new and existing customers across the United States. This opportunity is well-suited for a self-motivated educator or trainer with clinical experience in the senior care industry who excels at breaking down complex technical concepts for diverse audiences.

Role Overview

The Software Training Specialist plays a crucial role in preparing and delivering high-quality educational programs to customers, ensuring they successfully adopt and utilize health technology solutions. This position involves leading instructor-led training sessions both online and onsite, utilizing adult learning principles, and continuously updating training materials to reflect product enhancements. The professional in this role drives long-term solution adoption, user engagement, and knowledge transfer while collaborating closely with customer success, support, and product teams.

Key Responsibilities

Design, schedule, and execute comprehensive training programs through online platforms, classroom settings, industry conferences, and customer locations.
Promote the use of online learning modules and reinforcement strategies such as micro-challenges, job aids, and spaced-learning campaigns to boost knowledge retention.
Deliver train-the-trainer programs and coach customer super users to enable them to lead internal training and drive ongoing adoption.
Evaluate learner feedback and performance data, leveraging AI tools to identify gaps and continuously improve training effectiveness.
Maintain current training databases and documentation reflecting the latest software updates and real-world scenarios.
Partner collaboratively with Product, Support, and Customer Success teams to share insights, escalate adoption risks, and achieve key performance metrics.

Requirements

Post-secondary education, ideally in training and development, education, or a related field.
Previous client-facing training experience, preferably within the software industry.
Strong understanding of adult learning theories, training development techniques, and instructional best practices.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Strong software literacy, presentation capabilities, and documentation skills.
Ability to thrive in a dynamic, fast-paced environment and travel up to 30% for customer onsite requirements.
Availability to travel to company offices in Mississauga or Salt Lake City for specific in-office events and onboarding.

Nice to Have

Clinical or financial experience within the senior care industry, such as skilled nursing or assisted living.

Skills and Tools

Proficiency in gen-AI tools such as Claude and Copilot.
Mastery of the Microsoft Office suite of products.
Experience with teleconferencing and virtual meeting solutions including Zoom and WebEx.
Expertise in adult learning principles, facilitation, and instructional design methodologies.

Salary and Benefits

Annual salary range between $79,000 and $88,000 USD.
Opportunities for professional development, educational workshops, seminars, and internal certifications.
Flexibility and growth opportunities within a leading health tech, founder-led organization.

About the Company

PointClickCare, known as PointClickCare, is a leading, privately held health technology company on a mission to help providers deliver exceptional care. Serving over 30,000 provider organizations, the company reinvests a significant percentage of its revenue into research and development to foster innovation. Recognized by Forbes as a top private cloud company and honored for its corporate culture, the organization empowers employees to integrate AI tools into daily workflows to drive meaningful and lasting change in healthcare.

How to Apply

To apply for this position, please visit the official company careers page on the PointClickCare website and submit your application online.

Questions candidates ask

What is the salary range for the Software Training Specialist role?

The annual salary for this position ranges from $79,000 to $88,000 USD.

Is this a remote position?

Yes, this is a remote role based in the United States, though it requires up to 30% travel for customer onsite sessions and occasional travel to company offices in Mississauga or Salt Lake City for team events and onboarding.

What qualifications are preferred for this position?

Preferred qualifications include post-secondary education in education or training, client-facing software training experience, strong knowledge of adult learning theories, and clinical or financial experience in the senior care industry.

What tools and software will I need to use?

The role requires proficiency in Microsoft Office, teleconferencing solutions like Zoom and WebEx, and generative AI tools such as Claude and Copilot.

How much travel is required for the job?

The role requires approximately 30% travel to customer locations for onsite training, plus occasional travel to corporate offices for team meetings and onboarding.

How do I apply for the Software Training Specialist position?

Candidates should visit the official company careers page at pointclickcare.com to submit their application.

Ready to apply?

The application is on the official PointClickCare careers page.

Apply on company site