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Upper Mid-Market Account Manager

Absorb SoftwareRemote CANAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

Absorb Software is seeking an Upper Mid-Market Account Manager to drive revenue growth and expand customer usage of the platform on a remote basis across Canada. This full-time position suits a natural relationship builder with a strong sales background who can align learning solutions with client business goals.

Key Responsibilities

Increase the net dollar retention of an assigned book of business through targeted upsells and cross-sells.
Negotiate client contract renewals to boost Annual Recurring Revenue while building long-term partnerships.
Generate and close new sales opportunities for land and expand initiatives within existing accounts.
Create proposals and client-facing documentation to support the sales process.
Build and maintain meaningful professional relationships with clients and internal team members.
Manage and report the sales pipeline accurately on a monthly and quarterly basis.
Explain Absorb subscription models clearly to answer client questions.
Participate in team projects and meetings designed to enhance sales output and processes.
Stay current on product releases and training seminars to maintain deep product knowledge.

Requirements

Post-secondary degree, preferably in business or a related field.
Five or more years of experience successfully managing client relationships and driving revenue growth through upselling.
Strong time management, organizational, verbal, and written communication skills.
Outgoing, personable nature combined with a sales-driven attitude and team-player mindset.
Ability to thrive in a dynamic, fast-paced, and constantly changing environment.

Nice to Have

Previous SaaS or technology sales experience.
Experience interacting with a global client base.
Strong Microsoft Office skills, particularly in Excel and PowerPoint.
Fluency in additional languages.
Familiarity with industry tools such as Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

Skills and Tools

Relationship building, negotiation, proposal generation, and sales pipeline management.
Familiarity with enterprise software tools including Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, Adobe Acrobat, Excel, and PowerPoint.

Salary and Benefits

Fully remote-first work arrangement with flexible schedules.
Comprehensive health, wellness, medical, and dental benefits alongside retirement savings programs.
Eligibility for two distinct bonus plans and generous time off.
New Hire Equipment Allowance and a monthly Flex Allowance.
Endless opportunities for career growth, internal mobility, and employee-driven DE&I programs.

About the Company

Absorb Software provides an AI-driven learning management platform trusted by over 3,300 organizations and 34 million users worldwide. The company values positivity, uniqueness, collaboration, continuous learning, and innovation to help organizations unlock workforce potential through its Strategic Learning Systems approach.

How to Apply

Interested candidates should submit their applications directly through the official Absorb careers page.

Questions candidates ask

What is the location requirement for this role?

This position is fully remote with a location designation of Remote Canada.

How many years of experience are required?

Candidates must have 5+ years of experience successfully managing client relationships and driving revenue growth through upselling.

What type of education is preferred?

A post-secondary degree, preferably in business or a related field, is required.

What benefits are offered with this position?

Benefits include comprehensive health and wellness coverage, medical and dental benefits, retirement savings programs, two bonus plans, generous time off, a new hire equipment allowance, and a monthly flex allowance.

What technologies and tools are used in this role?

Technologies used include AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site