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Strategic Account Manager

Absorb SoftwareRemote USAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
16 Sept 2026
Status
Open · checked 7d ago

About this role

The Strategic Account Manager position at Absorb LMS is a remote role based in the US designed for an experienced professional with a background in technology sales and client management. This opportunity is well-suited for someone who excels at building strategic account plans, fostering executive-level relationships, and closing meaningful expansion opportunities within large organizations.

Role Overview

Absorb LMS is seeking a Strategic Account Manager to join the Account Management department on a full-time, remote basis within the United States. In this critical position, the professional will act as a trusted advisor to senior leaders within major client organizations. The role involves identifying high-potential accounts, designing strategic account plans, and communicating internal needs to secure land and expand opportunities. The successful candidate will collaborate closely with internal teams across all business units to support client success and drive company growth.

Key Responsibilities

Establish trusted business relationships and rapport with key decision-makers in targeted accounts.
Formulate strategic account plans to execute upsell and cross-sell strategies.
Partner with leadership, solutions engineers, and account development reps to shepherd expansion plans from discovery to closed won.
Monitor sales pipelines to ensure timely execution and deal progression.
Collaborate with support and technology teams to master the Absorb LMS platform and the broader learning management landscape.
Deliver product demonstrations and present pricing options aligned with client goals.
Work alongside customer success resources to spot potential risks and reduce churn.
Utilize customer and prospect contact activity systems to keep records updated.
Track and report on competitor activities and market trends.
Travel for business occasions when required.

Requirements

Minimum of 7+ years of experience in technology sales and client management.
Demonstrated ability to act as a trusted advisor to senior corporate leaders.
Exceptional written and verbal business communication abilities.
Past experience engaging with a global client base.
Capability to travel for business as needed.
Strong capacity to function as an internal team player.
Legal eligibility to work in the country of application without requiring sponsorship.
Successful completion of pre-employment background screening, including a criminal record check.

Nice to Have

Post-secondary degree, specifically a business undergraduate degree or an MBA.

Skills and Tools

Technology sales and client account expansion
Global client engagement and relationship management
Pipeline monitoring and sales forecasting
AbsorbLMS platform knowledge
Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat

Salary and Benefits

Fully remote work environment with flexible scheduling arrangements.
Comprehensive health and wellness benefits, including medical and dental coverage based on location.
Retirement savings programs and eligibility for two distinct bonus plans.
Generous time off policies.
New hire equipment allowance and a monthly flex allowance.
Continuous career growth opportunities and internal mobility.
Employee-driven diversity, equity, and inclusion programs.

About the Company

Absorb Software operates as a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, the company focuses on cutting-edge AI, workplace learning innovation, and seamless integrations. Absorb is an equal opportunity employer committed to cultivating a curious, inclusive, and growth-oriented culture.

How to Apply

Interested candidates should review the role details and apply directly on the official Absorb LMS careers page at absorblms.com.

Questions candidates ask

Is this a remote position?

Yes, this is a fully remote role based in the United States.

How many years of experience are required for the Strategic Account Manager role?

Candidates must have a minimum of 7+ years of experience in technology sales and client management.

What software tools and technologies are used in this role?

The team utilizes AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

Are there travel requirements for this job?

Yes, the role requires the ability to travel for business when necessary.

What education or preferred qualifications are noted for the role?

A post-secondary degree, specifically a business undergraduate degree or an MBA, is listed as an additional preferred qualification.

What kind of background checks are required for successful candidates?

Successful candidates are subject to pre-employment background screening, which includes a criminal record check.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site