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Strategic Account Manager

Absorb SoftwareRemote CANAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
16 Sept 2026
Status
Open · checked 7d ago

About this role

The Strategic Account Manager position at Absorb LMS is a full-time remote role based in Canada designed for experienced technology sales professionals. This opportunity suits senior account managers who excel at building relationships with large, complex organizations and driving meaningful account expansion.

Role Overview

As a Strategic Account Manager, you will serve as a critical team member responsible for unlocking potential within Absorb's most opportune client accounts. You will leverage your extensive sales acumen to build trust with senior leaders, construct strategic account plans, and close valuable land and expand opportunities. Backed by leadership, solutions engineers, and account development representatives, you will guide deals from discovery to a closed-won status while helping global clients achieve their learning and development objectives.

Key Responsibilities

Build trust and robust business relationships with key decision-makers across Absorb's high-opportunity accounts.
Generate and execute strategic account plans that produce targeted upsell and cross-sell opportunities.
Coordinate with internal teams, including leadership and solutions engineers, to drive expansion plans from discovery to close.
Monitor pipeline activity to ensure timely actions that facilitate successful sales closures.
Collaborate with support and technology departments to master the Absorb LMS platform and the broader learning management landscape.
Demonstrate software functionality and present pricing options that align with customer objectives.
Partner with customer success resources to identify risk factors and actively mitigate client churn.
Maintain accurate records using customer and prospect contact activity systems.
Monitor and report on competitor activities and broader market trends.

Requirements

Minimum of 7 or more years of technology sales and client management experience.
Demonstrated ability to act as a trusted advisor to senior leadership within client organizations.
Exceptional written and verbal business communication skills.
Documented experience working with a global client base.
Ability to travel for business purposes when required.
Strong capability to act as a collaborative internal team player.

Nice to Have

A post-secondary degree, specifically a business undergraduate degree or an MBA.

Skills and Tools

Technology sales and strategic client management.
Pipeline monitoring and sales forecasting.
Global account planning and executive relationship building.
Software platforms utilized include AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, and Adobe Acrobat.

Salary and Benefits

Fully remote work environment with flexible work arrangements.
Comprehensive health and wellness benefits, including medical and dental coverage tailored to your country of location.
Retirement savings programs and eligibility for two distinct bonus plans.
Generous time off policies.
New hire equipment allowance paired with a monthly flex allowance.
Continuous opportunities for career growth, internal mobility, and employee-driven DE&I programs.

About the Company

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users worldwide, the company is redefining workplace learning via cutting-edge artificial intelligence, robust integrations, and a culture centered on curiosity, continuous growth, and care for one another.

How to Apply

To submit your application for the Strategic Account Manager position, please visit the official Absorb LMS careers page and complete the application process online.

Questions candidates ask

Is this position fully remote?

Yes, this is a fully remote role with flexible work arrangements based in Canada.

How many years of experience are required for this role?

Candidates must have a minimum of 7+ years of experience in technology sales and client management.

What software tools will I use in this position?

The tech stack includes AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, and Adobe Acrobat.

Will I need to travel for this job?

Yes, the role requires the ability to travel for business when necessary.

What qualifications are preferred but not mandatory?

A post-secondary degree, such as a business undergraduate degree or an MBA, is preferred.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site