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Upper Mid Market Account Manager

Absorb SoftwareRemote USAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

The Upper Mid Market Account Manager role at Absorb Software is a remote position focused on driving revenue growth and expanding customer usage of the learning management platform. This opportunity suits an experienced sales professional who excels at building client relationships and managing subscription renewals within a dynamic technology environment.

Role Overview

As an Upper Mid-Market Account Manager, the professional in this role drives revenue expansion by uncovering upsell and cross-sell opportunities within an assigned book of business. Success in this position relies on developing a deep understanding of each client's business goals to align appropriate software solutions. The primary quota focuses on net retention, requiring proactive problem-solving, strong communication, and strategic negotiation skills.

Key Responsibilities

Increase net dollar retention across the assigned book of business through targeted upsells and cross-sells.
Negotiate client contract renewals with an emphasis on increasing Annual Recurring Revenue and fostering long-term partnerships.
Generate and close new business opportunities for land and expand initiatives within current accounts.
Create proposals and client-facing documentation to support the overall sales process.
Identify, develop, and maintain meaningful client relationships.
Manage and accurately report sales pipelines on a monthly and quarterly basis.
Maintain a thorough understanding of subscription models to answer client inquiries effectively.
Participate in team meetings and projects designed to improve sales processes and output.
Build strong internal connections to support the complete client lifecycle.
Stay up to date with product releases and training seminars to maintain product knowledge.

Requirements

Post-secondary degree, preferably in business or a related field.
Five or more years of experience successfully managing client relationships and driving revenue growth through upselling.
Very strong time management and organizational skills.
Very strong verbal and written communication abilities.
Outgoing and personable nature paired with a sales-driven attitude and team-player mindset.
Ability to thrive in a dynamic, fast-paced, and constantly changing environment.

Nice to Have

SaaS or technology sales experience.
Experience working with a global client base.
Strong Microsoft Office skills, primarily in Excel and PowerPoint.
Fluency in additional languages.
Experience working with industry tools like Salesforce.

Skills and Tools

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.
Subscription model management, contract negotiation, sales pipeline forecasting, time management, and relationship building.

Salary and Benefits

Fully remote-first work environment with flexible arrangements.
Comprehensive health and wellness benefits including medical and dental coverage based on location, plus retirement savings programs.
Eligibility for two distinct bonus plans and generous time off.
New hire equipment allowance and a monthly flex allowance.
Continuous opportunities for career growth, internal mobility, and employee-driven diversity, equity, and inclusion programs.

About the Company

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by more than 3,300 organizations and 34 million users worldwide, the company redefines workplace learning with cutting-edge AI and seamless integrations. Absorb values positivity, uniqueness, collaboration, and continuous learning, fostering a culture that makes a real difference for its clients and employees.

How to Apply

Interested candidates should visit the official Absorb LMS careers page to submit an application and review further details.

Questions candidates ask

What is the experience level required for this role?

Candidates must have five or plus years of experience successfully managing client relationships and driving revenue growth through upselling.

Is this a remote position?

Yes, this is a fully remote position located in the United States.

What tools and technologies are used in this position?

The technologies used include AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

What qualifications are preferred in addition to the core requirements?

Preferred qualifications include SaaS or technology sales experience, working with a global client base, strong Excel and PowerPoint skills, fluency in additional languages, and Salesforce experience.

What benefits are offered with this job?

Benefits include fully remote work with flexible arrangements, health and wellness medical and dental coverage, retirement savings programs, two bonus plan eligibilities, a new hire equipment allowance, a monthly flex allowance, and generous time off.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site