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Technical Account Manager

Yoodli AI RoleplaysUnited StatesCustomer Support
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Salary
$110K - $125K USD
Job type
Full-time
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Account Manager role at Yoodli AI Roleplays in the United States places the right professional at the intersection of customer communication and platform engineering. This position is ideal for an organized technical expert who enjoys solving complex enterprise challenges within a fast-growing AI environment.

Key Responsibilities

Serve as the primary technical escalation contact for enterprise accounts, taking ownership of issues from initial triage through final resolution.
Investigate software bugs, replicate technical problems, and draft precise bug reports for the engineering team.
Lead technical onboarding sessions for new enterprise clients, covering single sign-on (SSO) configuration, customer setups, and integrations.
Conduct scheduled technical health reviews to identify adoption barriers, underutilized features, and integration expansion opportunities.
Partner closely with Customer Success Managers to provide technical context, credibility, and insights during renewal and expansion conversations.
Translate complex customer requirements into actionable feedback for product and engineering teams.
Document helpful solutions, troubleshooting steps, and integration guides to streamline future support processes.

Requirements

Possess two to four years of professional experience in a technical account management, technical customer success, or senior technical support role within a SaaS organization.
Comfortable managing a compact, high-touch book of business consisting of a small number of strategic enterprise accounts rather than a general support queue.
Strong technical foundation including familiarity with SSO, SAML, REST APIs, webhooks, console logs, network traces, and HAR files.
Proven ability to communicate complex technical details clearly to both non-technical executives and software engineers.
Exceptional written communication skills to deliver precise customer updates and detailed ticket escalations.
Organized and proactive work ethic with a strong track record of following through on open issues to prevent oversights.
Hands-on experience utilizing standard platforms like HubSpot, Jira, Salesforce, or similar CRM and ticketing tools.
Genuine enthusiasm for artificial intelligence and modern communication technology.

Nice to Have

Prior experience working with Learning Management System (LMS) platforms such as Docebo or Seismic Learning.
Familiarity with learning and development software or sales enablement tools.
Background supporting a platform featuring a complex integration surface.
Experience collaborating inside a multi-stakeholder enterprise account team alongside solutions architecture and commercial roles.

Skills and Tools

Technical Support & Escalation Triage
SSO and SAML Configuration
REST APIs and Webhooks
Log Analysis (Console Logs, HAR Files, Network Traces)
CRM and Support Platforms (HubSpot, Jira, Salesforce)
Enterprise Technical Onboarding

Salary and Benefits

Annual base compensation ranging from $110,000 to $125,000.
Significant equity opportunities within a well-funded, high-trajectory venture-backed enterprise.
Opportunity to join a supportive company culture with collaborative teammates and leadership.

About the Company

Yoodli AI Roleplays is an innovative AI simulator redefining how teams and individuals master communication skills through interactive conversational roleplays. Trusted by industry leaders at Google, Snowflake, and Databricks, the company has raised $40 million in Series B funding and is rapidly expanding its team.

How to Apply

Interested candidates should visit the official Yoodli AI Roleplays careers page to submit an application.

Skills and tech stack

Snowflake

Questions candidates ask

What is the salary range for the Technical Account Manager role?

The base compensation for this position ranges from $110,000 to $125,000 per year, accompanied by significant equity opportunities.

How many years of experience are required?

Candidates must have two to four years of experience in a technical account management, senior technical support, or technical customer success role at a SaaS company.

Is this a remote position?

The position is based in the United States and is not marked as remote.

What technical skills are needed for the job?

Applicants should be comfortable working with SSO and SAML, REST APIs, webhooks, console logs, network traces, and HAR files.

What tools will I use in this role?

The role utilizes platforms like HubSpot, Jira, and Salesforce, along with standard support and CRM tools.

Ready to apply?

The application is on the official Yoodli AI Roleplays careers page.

Apply on company site