Strategic Technical Project Manager, AI Deployments
About this role
The Gainsight is seeking a full-time Strategic Technical Project Manager for AI Deployments to lead large-scale customer engagements from contract signature to validated outcomes. Operating remotely across the United States within the Professional Services team, this role suits an experienced professional who excels at balancing technical feasibility, speed, and business value.
Role Overview
The Strategic Technical Project Manager drives high-visibility customer engagements, acting as the primary engagement owner across multiple workstreams. Reporting to the Director of the PMO, the person in this position manages scope, timelines, financials, and risk mitigation. Responsibilities include ensuring that AI and human agent solutions are deployed responsibly into production environments with strong governance, structured milestone ramping, and clear success criteria. Occasional travel of up to 10 to 15 percent is required for customer onsite meetings, team events, and training.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
The starting base salary range is $150,000 to $160,000 USD annually, accompanied by performance-based commission eligibility and participation in the company equity program. The comprehensive benefits package includes fully covered employee-only medical premiums, dental and vision coverage, flexible PTO, a 401(k) plan, and remote work options. Additional perks feature a $10,000 lifetime fertility stipend, access to global coworking spaces, and quarterly Recharge Holidays for extended rest.
About the Company
The organization builds AI-driven customer success technology designed to orchestrate the customer journey from onboarding to advocacy. More than two thousand companies rely on its applications and AI agents to drive adoption, community connection, and learning. Guided by a human-first mission, the company fosters an inclusive culture built on collaboration, curiosity, and mutual support.
How to Apply
Candidates should review the details and submit an application directly on the official company careers page.
Questions candidates ask
Is this position fully remote?
Yes, this is a remote role based in the United States, though it requires up to 10% to 15% travel for customer onsites, training, and team events.
What is the salary range for this role?
The starting base salary range is $150,000 to $160,000 USD annually, with eligibility for performance-based commission and equity participation.
What level of experience is required?
Candidates must have 10+ years of relevant experience, including at least 7 years managing enterprise-grade SaaS or software implementations in Professional Services or Technical Consulting.
What benefits are included with employment?
Benefits include fully covered employee-only medical premiums, dental and vision coverage, flexible PTO, a 401(k) plan, a $10,000 lifetime fertility stipend, global coworking space access, and quarterly Recharge Holidays.
Will I need to write code in this position?
No, the role requires technical fluency in APIs, data models, and integrations to guide architectural discussions and manage risk, but it does not require serving as the primary engineer.