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Principal Product Marketing Manager, Customer Success and Staircase

GainsightUSA - CA - RemoteMarketing
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Salary
$180K - $210K USD
Job type
Full-time
Work mode
Remote
Posted
18 Sept 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Principal Product Marketing Manager, Customer Success and Staircase is a full-time remote position reporting to the Director of Product Marketing at Gainsight, suitable for professionals with extensive B2B tech marketing backgrounds. This role leads go-to-market strategies, messaging, and positioning for key customer success solutions while operating in a fast-paced, collaborative environment.

Key Responsibilities

Own the end-to-end product marketing strategy for Customer Success and Staircase, covering market opportunities, competitive positioning, and launch priorities.
Formulate clear positioning and messaging that translates complex capabilities into distinct value for both executive buyers and technical users.
Direct the joint narrative through product integration, combining value propositions, pricing, naming, and expansion strategies.
Steer cross-functional launches alongside integrated campaigns, demand generation, and events teams to achieve business targets.
Equip sales and success teams with competitive agents, pitch decks, and feature materials to secure wins.
Synthesize customer and competitive data to guide product roadmaps and commercialization plans.
Represent the product area during executive narratives, conferences, keynotes, and analyst briefings such as Gartner evaluations.
Pioneer AI-native workflows inside the product marketing function to increase speed and efficiency.
Travel occasionally, up to 15 percent of the time, for team meetings, training events, and company gatherings.

Requirements

Bring ten or more years of product marketing experience within B2B technology, preferably in SaaS.
Demonstrate exceptional writing, positioning, and storytelling skills to simplify sophisticated technology for executive buyers and practitioners.
Possess deep experience marketing to complex enterprise buying committees with long sales cycles.
Exhibit hands-on AI fluency with established practices for using AI tools and forming a perspective on category shifts.
Maintain a strong bias for action and the ability to toggle between big-picture strategy and granular execution.

Nice to Have

Possess a strong design sense with fluency in tools like Figma and Canva.
Bring experience with vibe coding prototypes, landing pages, and product imagery.
Hold familiarity with light video creation and editing.

Skills and Tools

Figma
Canva
AI tools and platforms
Video creation and editing software

Salary and Benefits

Annual starting base salary ranging from $180,000 to $210,000 USD.
Eligibility for performance-based commissions and participation in the company equity program.
Comprehensive benefits package including fully covered employee-only medical premiums, dental coverage, vision care, and flexible PTO.
Financial and lifestyle perks such as a 401(k) plan, remote work options, a $10,000 lifetime fertility stipend, and access to global coworking spaces.
Scheduled Recharge Holidays granting one long weekend each quarter to rest and reset.

About the Company

Gainsight, also known as Gainsight, serves as the AI-powered retention engine behind customer-centric businesses. The CustomerOS platform orchestrates the entire customer journey from onboarding to advocacy, trusted by over two thousand companies. The organization fosters a human-first culture rooted in collaboration, curiosity, stability, and support.

How to Apply

To submit an application, please visit the official company careers page and follow the online application instructions.

Skills and tech stack

Figma

Questions candidates ask

What is the salary range for this remote role?

The starting base salary range is $180,000 to $210,000 USD annually, with eligibility for performance-based commission and equity participation.

Is this position remote?

Yes, this is a remote role based in the USA, though it may require occasional travel of up to 15 percent for events and team meetings.

How many years of experience are required?

Candidates must have 10 or more years of product marketing experience in B2B tech, preferably within SaaS.

What benefits are included with the position?

Benefits include fully covered employee-only medical premiums, dental and vision coverage, flexible PTO, a 401(k) plan, a $10,000 lifetime fertility stipend, global coworking space access, and quarterly Recharge Holidays.

What tools or design platforms are nice to have for this position?

Figma and Canva are listed as nice-to-have skills for candidates who enjoy working with design, prototyping, and product imagery.

Ready to apply?

The application is on the official Gainsight careers page.

Apply on company site