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AI Product Manager

GainsightUSA - TN - RemoteR&D
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Salary
$275K - $300K USD
Job type
Full-time
Work mode
Remote
Experience
Mid · 3+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Gainsight seeks an AI Product Manager to join its remote team in the USA to support strategic customer deployments of AI native services. This position suits a technical product professional who thrives in forward-deployed, customer-embedded environments and handles ambiguity well.

Role Overview

Gainsight is hiring a full-time AI Product Manager to report to the CTO. The position is fully remote based in the USA. The person in this role will embed with strategic customer teams to manage end-to-end deployments of Atlas, Gainsight's AI native service, spanning technical implementation, business cases, renewals, and feedback collection.

Key Responsibilities

Own customer engagement from discovery to full scope delivery by deploying Atlas in customer environments.
Define and document implementation requirements validated against real customer data and workflows.
Resolve blockers across support, engineering, and customer IT.
Lead technical implementation of Atlas agents inside customer tenants, including data mapping, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations.
Support AI agent rollouts alongside an AI native services team using agentic and human engagement.
Prioritize roadmaps for each deployment against broader customer and engineering requirements.
Construct ROI models and value narratives for accounts and present them to customer leadership.
Run go or no-go reviews on opportunities and partner on services scoping and pricing.
Lead renewal reviews, implementation, and outcome-based conversations while designing agentic renewal workflows.
Carry field insights back to the core team to prioritize product fixes and shape product roadmaps.

Requirements

Three to five years of product management experience with technically complex, integration-heavy software.
Exceptional relationship and communication skills to build trust with senior stakeholders.
Experience with AI native services, distributed systems, databases, training machine learning models, RAG, and large language models.
Hands-on technical fluency in data modeling, APIs, connectors, authentication, DNS fundamentals, and SQL or spreadsheets for ROI modeling.
Sound judgment under ambiguity and the ability to make recommendations without complete information.
Comfort owning outcomes across cross-functional teams including support, engineering, services, and customer organizations.

Nice to Have

Background in customer success, RevOps, data, or AI and ML products.

Skills and Tools

SQL
APIs and Connectors
Salesforce
SSO and DNS
RAG and LLMs
Distributed Systems
Databases

Salary and Benefits

Starting base salary range of $275,000 to $300,000 USD annually, with eligibility for an annual bonus and equity program.
Comprehensive benefits package including fully covered employee-only medical premiums, dental and vision coverage, flexible PTO, and a 401(k) plan.
Remote work options with access to global coworking spaces.
Additional perks including a $10,000 lifetime fertility stipend and quarterly Recharge Holidays.

About the Company

Gainsight provides an AI-powered retention engine and CustomerOS platform that orchestrates customer journeys from onboarding to advocacy for over 2,000 companies. The company emphasizes a human-first business model, collaboration, and continuous team member development.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

SQLAPIsSalesforceSSODNSRAGLLMsDistributed Systems

Questions candidates ask

Where is this job located?

This is a remote role based in the USA.

What is the salary range for the AI Product Manager role?

The starting base salary range is $275,000 to $300,000 USD annually, plus eligibility for an annual bonus and equity program.

How many years of experience are required?

The role requires 3 to 5 years of product management experience with technically complex, integration-heavy software.

Who does this role report to?

This role reports to the CTO.

Is travel required for this position?

The role may require occasional travel of up to 10% for team meetings, training, or company events.

Ready to apply?

The application is on the official Gainsight careers page.

Apply on company site