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Solutions Engineer, Strategic

ServalRemoteSales
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Salary
$300K USD
Job type
Full-time
Work mode
Remote
Posted
10 Jul 2026
Status
Open · checked 7d ago

About this role

This remote Strategic Solutions Engineer position at AI offers a founding technical sales role for an innovative enterprise automation platform. The successful candidate will drive pre-sales technical motions, build foundational toolkits, and secure technical buy-in from senior IT and security leaders.

Role Overview

Serval is seeking its founding Solutions Engineer to lead the technical side of the pre-sales cycle for prospective strategic customers. This position operates remotely and tasks the individual with earning the trust of sophisticated IT and security buyers while proving the capabilities of the agentic AI platform. Operating as the first technical seller, the person in this role will partner closely with go-to-market leaders and account executives to shape demonstration strategies, design technical evaluations, and establish the foundational practices for future solutions architecture team members.

Key Responsibilities

Drive the technical sales motion alongside account executives through discovery, custom architecture designs, engaging demonstrations, whiteboard sessions, executive briefings, and critical security reviews.
Evaluate and integrate prospect tech stacks, encompassing identity providers like Okta and Entra, ticketing and ITSM systems, MDM, HRIS, cloud platforms, and supported SaaS applications.
Analyze complex technical environments to scope value-based use cases and define concrete success criteria for client pilots.
Serve as a credible authority on security, access, compliance guardrails, approval workflows, audit logging, least-privilege principles, and just-in-time access.
Facilitate seamless handoffs to the deployment team during pilot kickoffs by transferring complete technical context before stepping back from the account.
Create the initial solutions architecture toolkit from the ground up, including reference architectures, evaluation frameworks, demo environments, technical FAQs, and competitive positioning documents.
Function as a vital bridge between field operations and product engineering by translating difficult objections and feature requests directly into product improvements.

Requirements

Possess ten or more years of experience in solutions architecture, sales engineering, or similar pre-sales technical roles within high-growth B2B software or infrastructure organizations.
Demonstrate a proven history of selling advanced technical products directly to senior IT and security buyers, maintaining strong credibility in front of CIOs and heads of security.
Bring genuine technical depth capable of navigating architecture reviews, debugging integrations live, and answering security questions spontaneously.
Maintain working fluency across modern IT and identity stacks, including IdPs, SCIM, ticketing, SaaS administration, APIs, and enterprise access management.
Exhibit exceptional communication and storytelling skills to simplify complex concepts for both technical engineers and corporate executives.
Showcase a builder mentality and high ownership, remaining energized by establishing scaling systems from scratch.

Nice to Have

Background working with ITSM, IGA, access management, enterprise security, or AI automation software.

Skills and Tools

Large Language Models (LLM)
Identity Providers (Okta, Entra, SCIM)
ITSM and ticketing platforms
APIs and SaaS administration
Modern IT and security stacks

Salary and Benefits

Salary: $300,000 USD per year.
Impact: Play a pivotal role in defining the success of the platform and the broader organization.
Growth: Build cutting-edge AI product offerings alongside an experienced team and major investors while expanding professionally.
Culture: Participate in an environment that prioritizes innovation, ownership, accountability, and collaboration.

About the Company

Serval is an AI-native automation platform founded in early 2024 that helps enterprises replace manual processes and rigid legacy systems with adaptive, learning software. The company builds intelligent agents that comprehend real-world workflows and execute them end-to-end across multiple business functions like IT, HR, Finance, Security, Legal, and Engineering. Trusted by prominent organizations such as Fox, Notion, Perplexity, Vercel, and Brex, the firm is backed by renowned investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil.

How to Apply

Interested candidates should visit the official company careers page at serval.com to submit their application for this remote role.

Skills and tech stack

LLM

Questions candidates ask

What is the compensation for the Strategic Solutions Engineer role?

The position offers a salary of $300,000 USD per year.

Is this job remote?

Yes, this position is fully remote.

How much experience is required for this position?

Candidates must have 10+ years of experience in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.

What specific AI expertise is mentioned for the job?

The role involves working with Large Language Models (LLMs) and agentic AI platforms that convert natural language into production-grade workflows.

How should I apply for this position?

You should apply directly on the official company careers page at serval.com.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site