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RVP Solutions Engineering, Mid-Market and Enterprise

ServalSan FranciscoSales
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Salary
$300K - $350K USD
Job type
Full-time
Posted
23 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The RVP Solutions Engineering, Mid-Market and Enterprise role at Serval in San Francisco is a leadership position responsible for establishing and scaling the technical pre-sales function from the ground up. This opportunity suits an experienced technical leader who enjoys operating as a hands-on player-coach while building a high-performing team in the enterprise AI space.

Key Responsibilities

Design and execute the overall strategy, hiring plan, and technical motion for the Solutions Engineering department.
Hire, develop, and manage a high-caliber team of technical sellers, starting with the founding Solutions Engineer.
Act as a player-coach by personally driving strategic technical deals, discovery sessions, architecture discussions, and security reviews.
Construct foundational SE tools from scratch, including demo environments, reference architectures, evaluation frameworks, and competitive positioning materials.
Partner closely with founders and account executives to define repeatable technical sales motions and value-based success criteria.
Serve as the primary credible voice for enterprise security, compliance, guardrails, and access management during buyer evaluations.
Establish tracking metrics and operating cadences such as technical win rates, pilot conversion rates, and time-to-value.
Create a seamless and repeatable handoff process from the pre-sales team to the deployment team at pilot kickoff.
Act as the vital bridge between field operations and the product team by feeding critical customer objections and feature requests into the roadmap.

Requirements

Bring ten or more years of experience in solutions engineering, sales engineering, or comparable pre-sales technical roles within high-growth B2B software or infrastructure companies.
Demonstrate at least two years of direct experience leading a Solutions Engineering organization.
Possess a proven track record of scaling an SE function, including hiring, setting standards, and building scalable enablement systems.
Show deep technical credibility and the ability to engage successfully with senior IT and security leaders, including CIOs.
Demonstrate working fluency with modern IT and identity stacks, identity providers, SCIM, ticketing systems, SaaS administration, and APIs.
Exhibit excellent communication and storytelling skills to translate complex concepts for technical and executive audiences.

Nice to Have

Background working with ITSM, IGA, access management, security, or AI automation products.

Skills and Tools

LLM and AI agent deployment and governance
Enterprise IT and identity stacks, IdPs, and SCIM
ITSM, ticketing, and SaaS administration
APIs, access management, and security compliance
Pre-sales architecture, technical evaluation frameworks, and demo environment creation

Salary and Benefits

Annual Salary: USD 300,000 to 350,000
Impact: Shape the core success, growth, and trajectory of an innovative enterprise AI product and company.
Growth: Build a pioneering AI platform backed by experienced team members and leading investors.
Culture: Participate in an environment that prioritizes innovation, ownership, accountability, and fun.

About the Company

Serval is an AI-native automation platform founded in early 2024 to transform how enterprise organizations operate. The company builds intelligent software agents that understand real-world workflows and execute them end-to-end to replace rigid legacy systems. Trusted by high-growth companies and major brands, Serval is backed by prominent investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil.

How to Apply

Interested candidates should apply directly on the official company careers page at serval.com.

Skills and tech stack

LLM

Questions candidates ask

What is the salary range for the RVP Solutions Engineering position?

The annual salary ranges from USD 300,000 to 350,000.

Where is this job located?

This role is located in San Francisco and is not a remote position.

How many years of experience are required?

Candidates must have 10+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company, including 2+ years leading a Solutions Engineering organization.

What background is considered a strong plus?

Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

How should I apply for this role?

You should apply directly on the official company careers page at serval.com.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site