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Solutions Engineer - Mid-Market

ServalSan FranciscoSales
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Salary
$215K USD
Job type
Full-time
Posted
9 Sept 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Solutions Engineer - Mid-Market role at AI is an exciting opportunity in San Francisco to join the founding solutions engineering team and lead technical sales for strategic enterprise customers. This full-time position is ideal for an experienced technical seller with a builder's mindset who wants to define the future of enterprise AI automation.

Key Responsibilities

Drive the technical sales process alongside account executives through discovery sessions, whiteboarding, architecture reviews, and tailored demonstrations.
Lead technical evaluations, prove platform value, and secure technical buy-in from sophisticated IT and security leaders.
Integrate prospect stacks including identity providers, ticketing systems, HRIS, cloud platforms, and various SaaS applications.
Address complex security requirements, compliance questions, audit logging, least-privilege access, and governance guardrails.
Establish the foundational solutions architecture toolkit, including evaluation frameworks, reference architectures, demo environments, and technical FAQs.
Partner closely with the engineering and product teams to translate field objections and feature requests into product improvements.
Ensure a seamless technical handoff to the deployment team at the start of a pilot.

Requirements

Bring three to six or more years of professional experience in solutions architecture, sales engineering, or a related pre-sales technical function within a fast-paced B2B software or infrastructure organization.
Demonstrate a strong history of successfully selling technical solutions directly to senior IT and security decision-makers like CIOs and Heads of IT.
Possess robust technical depth to handle live integration debugging and complex architecture discussions without relying on presentation decks.
Maintain working knowledge of modern IT and identity stacks, APIs, SaaS administration, and access management.
Exhibit exceptional communication skills to explain intricate technical concepts clearly to both technical practitioners and business executives.
Display high ownership and a builder's instinct, thriving in an ambiguous, early-stage environment.

Nice to Have

Background working with AI automation products, identity governance, access management, security, or ITSM solutions.

Skills and Tools

Large Language Models (LLM)
Identity Providers (Okta, Entra) and SCIM
ITSM and Ticketing Systems
APIs and SaaS Administration
Cloud and HRIS Integrations

Salary and Benefits

Annual Salary: $215,000 USD
Professional growth opportunities alongside an experienced team and top-tier investors
High impact culture that encourages innovation, ownership, accountability, and fun

About the Company

AI operates an innovative automation platform founded in early 2024 to help enterprises replace manual tasks with adaptive, learning software. Trusted by prominent organizations like Fox, Notion, Perplexity, Vercel, and Brex, the company is backed by prominent investors including Sequoia Capital, Redpoint Ventures, and General Catalyst. The mission centers on eliminating repetitive work across business functions such as IT, HR, Finance, Security, Legal, and Engineering.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this position.

Skills and tech stack

LLM

Questions candidates ask

What is the salary for the Solutions Engineer - Mid-Market role?

The annual salary for this position is $215,000 USD.

Where is this job located?

This position is located in San Francisco and is not remote.

How many years of experience are required?

Candidates need 3 to 6+ years of relevant experience in solutions architecture, sales engineering, or a comparable pre-sales technical role.

What department does this role belong to?

This role is part of the Sales department.

What type of employment is this?

This is a full-time employment opportunity.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site