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Solutions Engineer

ServalSan FranciscoSales
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Salary
$250K USD
Job type
Full-time
Posted
7 Jul 2026
Status
Open · checked 7d ago

About this role

Serval is seeking a Solutions Engineer in San Francisco to lead technical pre-sales and define the foundational sales engineering playbook for an AI-native automation platform. This role suits a technical builder with extensive enterprise experience who can drive technical evaluations with senior buyers.

Role Overview

As the founding Solutions Engineer, this position represents the primary technical seller for Serval in San Francisco. The professional will own the technical elements of the pre-sales journey, engage directly with enterprise IT and security decision-makers, and establish the standard for future technical evaluations.

Key Responsibilities

Drive the technical sales process alongside account executives through discovery, tailored demonstrations, whiteboard sessions, and executive briefings.
Manage integrations with prospect technology stacks, encompassing identity providers, ITSM, ticketing, HRIS, cloud, and SaaS applications.
Convert complex customer technical environments into clearly defined use cases and success criteria for pilots.
Address rigorous security and access inquiries, focusing on guardrails, approval workflows, least-privilege access, audit logging, and compliance.
Facilitate seamless handoffs to the deployment team following successful pilot kickoff.
Establish the SE toolkit from the ground up, including demo environments, reference architectures, evaluation frameworks, and technical FAQs.
Serve as a critical feedback bridge between field operations and product engineering teams.

Requirements

Minimum of 5 years of experience in solutions engineering, sales engineering, or a related technical pre-sales function at a high-growth B2B software or infrastructure enterprise.
Demonstrated history of successfully selling technical solutions to senior IT and security leaders such as CIOs and Heads of IT.
Strong technical proficiency enabling live architecture reviews, integration debugging, and direct security responses.
Practical working knowledge of modern IT and identity stacks, including IdPs, SCIM, ITSM, SaaS administration, and API access management.
Exceptional storytelling and communication skills tailored for technical and executive audiences.
High ownership, builder mentality, and comfort with ambiguity.

Nice to Have

Background working with ITSM, IGA, access management, security, or AI automation software solutions.

Skills and Tools

Large Language Models (LLM)
Identity providers (Okta, Entra)
ITSM and ticketing systems
MDM and HRIS integrations
APIs and SCIM

Salary and Benefits

Annual base salary of $250,000 in USD.
Opportunity to make a massive impact and grow rapidly with an early-stage company.
Culture centered around innovation, ownership, accountability, and fun.

About the Company

Founded in early 2024, Serval builds an AI-native automation platform that transforms enterprise operations by turning natural language into production-grade workflows. The company is trusted by major organizations and backed by prominent investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, and General Catalyst.

How to Apply

Interested candidates should visit the official company careers page at serval.com to submit an application for this role.

Skills and tech stack

LLM

Questions candidates ask

What is the location requirement for this position?

Candidates must be based in either the New York or San Francisco office.

How many years of experience are required?

Applicants must have 5+ years of experience in solutions engineering, sales engineering, or a comparable pre-sales technical role.

What is the salary for the Solutions Engineer role?

The position offers a salary of $250,000 per year in USD.

What specific technology stack knowledge is expected?

Candidates need working fluency with the modern IT and identity stack, including IdPs, SCIM, ITSM, ticketing systems, SaaS administration, and APIs.

Is this a remote position?

No, this is an office-based role requiring presence in either New York or San Francisco.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site