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Senior Technical Account Manager

Level AIRemote, United StatesCustomer Delivery
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
14 Sept 2026
Status
Open · checked 7d ago

About this role

Level AI is hiring a remote Senior Technical Account Manager to drive enterprise customer adoption and platform success. This full-time position is ideal for an experienced professional with a strong background in AI, NLP, and cloud-based software solutions.

Role Overview

As a Senior Technical Account Manager at Level AI, the professional acts as the main technical contact for enterprise clients. The role focuses on helping organizations maximize the value of an AI-native customer intelligence platform. Working from a remote location in the United States, the successful candidate partners closely with clients to align business objectives with advanced artificial intelligence capabilities.

Key Responsibilities

Act as the central technical liaison for enterprise accounts to maximize platform adoption and continuous value.
Align with client objectives and technical requirements by offering strategic advice on artificial intelligence solutions and best practices.
Partner with internal product and engineering groups to share client feedback and shape product roadmaps.
Diagnose technical challenges and deliver proactive remedies to boost user experience and platform functionality.
Lead periodic business reviews, deliver analytics derived from client touchpoints, and ensure measurable value realization.
Build and nurture robust partnerships with key client decision-makers to guarantee long-term retention and success.
Adhere strictly to internal information security, privacy, data protection, and acceptable-use guidelines.
Safeguard proprietary and sensitive data, utilizing solely authorized platforms for authorized business purposes.
Finish mandatory security education and report any potential data exposure or security events immediately.

Requirements

Minimum of 4 years of professional background working as a Technical Account Manager, Customer Success Manager, Solutions Engineer, or Customer Success Engineer within an Enterprise SaaS or artificial intelligence sector.
Deep familiarity with artificial intelligence, natural language processing, and cloud-hosted SaaS applications.
Outstanding interpersonal and communication abilities, with the talent to break down complex technical topics for non-technical stakeholders.
Demonstrated capability to resolve technical hurdles and partner across engineering and product divisions.
Past success overseeing enterprise accounts and expanding the adoption of technical products.
Strong personal traits including motivation, analytical problem-solving, and collaboration.

Nice to Have

Background in deploying artificial intelligence, customer experience (CX), Contact Center as a Service (CCaaS), or contact center platforms.

Skills and Tools

Natural Language Processing (NLP)
Enterprise SaaS Platforms
Cloud-Based Software Solutions
Cross-Functional Collaboration
Technical Troubleshooting

About the Company

Level AI is a Series C startup established in 2019 with headquarters in Mountain View, California. The organization redefines customer engagement by converting contact centers into strategic business drivers using an AI-native platform fueled by Large Language Models.

How to Apply

Interested candidates should submit their application directly through the official Level AI careers page.

Skills and tech stack

LLMsNLP

Questions candidates ask

What is the location for the Senior Technical Account Manager role?

This position is remote within the United States.

How many years of experience are required?

Candidates must have at least 4 years of experience in a Technical Account Management, Customer Success, Solutions Engineering, or similar role within an Enterprise SaaS or AI environment.

What core technologies and domains are relevant to this position?

The role requires familiarity with AI, NLP, cloud-based SaaS solutions, and enterprise customer account management.

What is Level AI?

Level AI is a Series C startup founded in 2019 that provides an AI-native platform powered by Large Language Models to transform contact centers into strategic assets.

How should I apply for this job?

You should apply directly on the official Level AI careers page.

Ready to apply?

The application is on the official Level AI careers page.

Apply on company site