About this role
The People team at LangChain builds the operational foundation for the engineers developing agentic AI systems, treating the employee lifecycle as an intentional product. Serving as the primary West Coast anchor for People Operations, the person in this role manages end-to-end onboarding, compliance, and employee support during US hours while helping to scale internal infrastructure. Candidates who thrive here are adaptable, detail-oriented, and comfortable building new processes in a fast-paced environment.
What you will do
- Manage the complete onboarding workflow from pre-boarding documentation and account setups to data handoffs across IT, Payroll, and Workplace.
- Facilitate twice-monthly in-person onboarding cohorts in San Francisco, covering compliance requirements alongside the day-one employee experience.
- Drive the initial ninety-day support structure by operating check-in cadences, managing the buddy program, and synthesizing onboarding surveys.
- Act as the primary contact for employee inquiries during US hours, resolving routine questions and documenting answers in the internal knowledge base.
- Design and maintain standard operating procedures to close gaps between in-office and remote onboarding pathways.
- Leverage artificial intelligence tools to automate repetitive operational tasks such as status chasing, packet assembly, and survey synthesis.
What you need
- Bring two to five years of experience in people operations, HR coordination, or onboarding within a high-growth technology company.
- Demonstrate hands-on familiarity with HRIS platforms, with a preference for Rippling experience.
- Possess working knowledge of I-9 compliance, employment eligibility verification, and associated audit requirements.
- Maintain documentation-first instincts by turning repeat inquiries into accessible knowledge base articles.
- Exhibit AI fluency and an instinct for automating manual processes.
- Exercise white-glove judgment and maintain strict discretion regarding sensitive personal data, compensation, and immigration matters.
Nice to have
- Experience standing up or rebuilding an onboarding program rather than just operating an existing one
- Immigration or visa coordination experience including H-1B, PERM, or TN
- Global onboarding exposure
- Experience with LangSmith, Claude, or similar tools
Benefits
- Medical, dental, and vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
Skills and tech stack
Questions candidates ask
What is the work location and office policy for this role?
This role is based in San Francisco, California and requires working in the office 5 days per week.
What is the annual salary range for this position?
The annual salary range is $100,000 to $110,000 USD, with actual compensation varying based on role, level, and location.
What does the People Operations team do at LangChain?
The People team is architecting the operating system for the team behind the agents, building foundational infrastructure across recruiting, global rewards, performance, and AI upskilling.