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Account Manager, Renewals & Expansion (East Coast)

LangChainNew York, NYCustomer Engineering
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Salary
Not listed
Job type
Full-time
Experience
Senior · 5+ yrs
Posted
9 Oct 2026
Status
Open · checked 9d ago

About this role

The Account Manager, Renewals & Expansion (East Coast) position at LangChain in New York, NY, is a full-time post-sale role designed for a commercial professional focused on customer retention and revenue growth. This position suits individuals with extensive client-facing experience in software environments who want to manage a portfolio of commercial clients and guide them through adoption and contract lifecycles.

Role Overview

The Account Manager, Renewals & Expansion (East Coast) acts as the primary commercial point of contact for a defined portfolio of commercial customers. Based in the United States East region, preferably in New York, this role operates within the post-sale team to secure customer retention, drive platform adoption, and expand accounts.

Key Responsibilities

Manage the complete post-signature customer lifecycle for a commercial portfolio, handling processes from adoption to contract execution to maintain high retention rates.
Maintain a rolling portfolio forecast and consistently meet or exceed assigned quarterly and annual net retention and renewal targets.
Monitor product usage, assess customer health, and proactively resolve commercial obstacles to mitigate churn risk.
Identify and execute expansion opportunities by linking customer requirements to new products and features while articulating incremental value.
Establish and maintain relationships with key stakeholders ranging from technical users to economic buyers.
Relay synthesized customer feedback regarding product gaps, value, and business outcomes to Product and Engineering teams.
Coordinate with Sales, RevOps, and GTM Engineering teams to deliver a unified post-sale experience.
Handle commercial negotiations, structure renewal contracts, and oversee quoting and procurement processes.

Requirements

Minimum of 5 years of professional experience in a customer-facing, quota-carrying function such as Renewals Manager, Account Manager, or Customer Success, preferably in B2B SaaS.
Demonstrated history of achieving and surpassing expansion and retention quotas like Gross Renewal Rate and Net Revenue Retention.
Commercial acumen and negotiation abilities for managing multi-stakeholder renewal cycles.
Technical aptitude to comprehend and explain complex technical products.
Communication and presentation skills suited for building rapport with technical users and executive decision-makers.
Proficiency in CRM software such as Salesforce for forecasting and pipeline management.
Capability to work independently and autonomously in a fast-paced and ambiguous setting.

Nice to Have

Direct employment background at a developer-first, high-growth, or AI/ML infrastructure organization.
Background in managing renewals under a consumption or usage-based pricing model.
Familiarity with the modern AI/LLM stack.

Skills and Tools

Salesforce
CRM software
B2B SaaS account management
Portfolio forecasting

Salary and Benefits

On-target earnings of $230,000 plus equity.
Medical, dental, and vision coverage.
Flexible vacation policy.
401(k) plan.
Meals provided on in-office days in the US.

About the Company

LangChain builds the foundation for agent engineering with the mission to make intelligent agents ubiquitous. The organization offers open-source frameworks alongside a platform for building, evaluating, operating, and deploying agents at scale. Financial backers include Sequoia, IVP, CapitalG, Benchmark, and Sapphire Ventures, and the customer base includes thousands of active users and multiple Fortune 500 enterprises.

How to Apply

Candidates should apply directly on the official company careers page.

Skills and tech stack

SalesforceLLMLangChain

Questions candidates ask

Where is the Account Manager, Renewals & Expansion role located?

The position is located in the US East region, preferably in New York, NY.

What is the compensation package for this role?

The compensation is $230,000 OTE plus equity, along with benefits including medical, dental, vision, flexible vacation, a 401(k), and meals on in-office days in the US.

How many years of experience are required?

Candidates must have 5 or more years of experience in a customer-facing, quota-carrying role, preferably within B2B SaaS.

What tools are mentioned for daily use in this position?

Proficiency with CRM software, specifically Salesforce, is required for pipeline management and forecasting.

Ready to apply?

The application is on the official LangChain careers page.

Apply on company site