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Account Manager, Renewals & Expansion (West Coast)

LangChainSan Francisco, CACustomer Engineering
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Salary
Not listed
Job type
Full-time
Experience
Senior · 5+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

LangChain is hiring an Account Manager for Renewals and Expansion based in San Francisco, California, to own post-sale customer retention and growth. This role suits a commercial professional with extensive quota-carrying experience who wants to drive client adoption and value realization in the artificial intelligence sector.

Role Overview

LangChain seeks a results-driven account manager to serve as the primary commercial point of contact for a key segment of commercial clients on the US West Coast. The position involves managing the entire post-signature lifecycle, overseeing client renewals, and identifying expansion opportunities. Performance is measured directly by metrics relating to client retention and net revenue retention.

Key Responsibilities

Oversee the post-signature customer lifecycle for a portfolio of accounts, guiding clients from initial adoption through contract execution to maintain high retention rates.
Maintain a rolling forecast of the assigned portfolio to consistently achieve quarterly and annual renewal and net retention goals.
Monitor product usage, assess client health, and tackle commercial obstacles to minimize churn risk.
Identify and close expansion opportunities by connecting client requirements to new product features and articulating additional value.
Develop and sustain relationships with all stakeholders, ranging from technical users to economic buyers.
Relay client feedback concerning product gaps and business outcomes to internal Product and Engineering teams.
Coordinate with Sales, GTM Engineering, and RevOps to deliver a cohesive customer journey.
Handle commercial negotiations, structure renewal agreements, and oversee quoting and procurement operations.

Requirements

Minimum of five years of background in a customer-facing, quota-carrying function such as account management, customer success, or renewals management, ideally within B2B software-as-a-service.
Demonstrated history of meeting and surpassing retention and expansion targets like gross renewal rate and net revenue retention.
Commercial competence and negotiation ability for navigating multi-stakeholder renewal processes.
Technical aptitude to comprehend and communicate the value of complex technical solutions.
Communication and presentation abilities suited for diverse audiences, from technical personnel to executive decision-makers.
Understanding of client business objectives.
Experience using customer relationship management software for pipeline management and forecasting.
Capacity to function independently within a fast-paced and ambiguous setting.

Nice to Have

Previous background at a high-growth, developer-first, or artificial intelligence and machine learning infrastructure enterprise.
Practice managing renewals under a consumption or usage-based pricing framework.

Skills and Tools

CRM software (Salesforce)
Modern AI and LLM stack familiarity

Salary and Benefits

On-target earnings of $230K plus equity
Medical, dental, and vision coverage
Flexible vacation policy
401(k) plan
Meals provided on in-office days in the United States

About the Company

LangChain develops foundations for agent engineering, providing tools and platforms like LangSmith, LangChain, LangGraph, Deep Agents, and LangSmith Engine. The company has raised $125 million at a Series B funding round from investors including IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures.

How to Apply

Apply on the official company careers page.

Skills and tech stack

SalesforceAI/LLM stackLangChainLangSmithLangGraphLLM

Questions candidates ask

Where is this job located?

This role is based in San Francisco, California, serving the US West Coast.

What is the compensation for this role?

The on-target earnings are $230K plus equity, alongside benefits like medical, dental, vision coverage, a 401(k) plan, and flexible vacation.

How many years of experience are required?

Candidates must have five or more years of experience in a quota-carrying, customer-facing role.

What tools or software should I be familiar with?

Proficiency with CRM software such as Salesforce is required, and familiarity with the modern AI/LLM stack is a significant plus.

What does success look like in this position?

Success is directly measured by your impact on customer retention and net revenue retention.

Ready to apply?

The application is on the official LangChain careers page.

Apply on company site