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Outbound Services Lead

AirOpsNew York , San Francisco or Remote Strategy + New Biz
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Salary
$165K - $207K USD
Job type
Full-time
Work mode
Remote
Posted
11 Sept 2026
Status
Open · checked 7d ago

About this role

AirOps is hiring an Outbound Services Lead to own, optimize, and scale high-volume outbound infrastructure based in San Francisco, New York, or Remote. This position suits an experienced systems thinker and infrastructure specialist who wants to build automated outbound engines for a leading AI search brand growth platform.

Role Overview

In this role, the Outbound Services Lead manages the technical plumbing and deliverability systems powering more than half a million monthly emails across numerous active client accounts. The individual handles outbound strategy, email infrastructure, deliverability, campaign performance, AI, experimentation, customer strategy, and product development. Over the next six to twelve months, the person in this position transitions the custom-built outbound stack into a fully automated engine.

Key Responsibilities

Own system-wide outbound performance and output guarantees across all active clients by tracking email volume, reply rates, bounce rates, domain health, deliverability, and downstream goals.
Design, maintain, and scale custom backend domain, inbox, and sending architecture for over 500K monthly emails to guarantee peak deliverability while preparing for 3x account growth.
Build a systematic testing engine across subject lines, messaging variations, targeting, and sending schedules to maximize positive reply rates.
Own and continuously refine prompt systems and LLM workflows responsible for generating high-converting outbound copy and personalization at scale.
Act as the internal technical expert on cold email systems to bridge the gap between campaign operations and product development.
Define cross-portfolio benchmarks, performance standards, and internal playbooks that enable account managers to frame results and strategy for clients.

Requirements

Extensive experience managing complex, multi-account cold email environments at scale of 100K+ emails per month, preferably in a fast-paced agency or high-growth managed service environment.
Proven expertise working with modern data enrichment, programmatic personalization workflows, and bulk lead verification pipelines.
Strong systems thinking approach to view outbound operations as a deterministic machine of inputs, deliverability variables, data pipelines, and outputs.
Comfortable managing outbound infrastructure within strict enterprise brand guidelines, guaranteeing domain security, data handling, access controls, and auditable campaign workflows.
Deep knowledge of technical mechanics involving inbox provisioning, domain rotation, deliverability maintenance, and contact discovery.
Metrics-driven and autonomous working style with the ability to catch deliverability drops or underperforming campaigns proactively.
Preference for building backend systems and scalable engines rather than managing client-facing status calls.

Nice to Have

Prior background in managing high-volume publisher outreach, link acquisition, digital PR, or affiliate partner recruitment.
Experience in identifying and prioritizing high-value publishers based on relevance, authority, citation potential, audience fit, and placement likelihood.
Familiarity with AEO, LLM visibility, digital authority, and how third-party mentions and citations shape brand discovery in AI-generated answers.
Ability to translate operational pain points into clear product requirements and collaborate effectively with product and engineering teams.

Skills and Tools

LLM
Cold Email Infrastructure
Data Enrichment
Programmatic Personalization
Deliverability Management
Domain Security

Salary and Benefits

Annual salary range of $165,000 to $207,000 USD
Equity in a fast-growing startup
Competitive benefits package tailored to the candidate's location
Flexible time off policy
Parental leave

About the Company

AirOps provides a full-service platform for brand growth in the age of AI search. As consumers pivot from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the company helps category leaders like Ramp, Chime, Airbnb, ServiceNow, and Rippling accelerate growth from AI search. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, AirOps operates with team hubs in San Francisco, New York, and Montevideo, alongside remote capabilities.

How to Apply

Interested candidates should visit the official AirOps careers page to submit an application for this position.

Skills and tech stack

LLM

Questions candidates ask

What is the salary range for the Outbound Services Lead position?

The salary for this role ranges from $165,000 to $207,000 USD per year.

Where is this job located?

This position is available in San Francisco, New York, or as a remote role.

What scale of email volume does this role manage?

The Outbound Services Lead manages infrastructure powering 500,000+ monthly emails across dozens of active client accounts.

What are the core technical duties regarding AI?

The role requires owning and continuously refining prompt systems and LLM workflows to generate high-converting outbound copy and personalization at scale.

What benefits are included with employment?

Benefits include startup equity, a location-tailored competitive benefits package, flexible time off, and parental leave.

Ready to apply?

The application is on the official AirOps careers page.

Apply on company site