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Mid-Market Account Manager

Absorb SoftwareRemote CANAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
10 Aug 2026
Status
Open · checked 7d ago

About this role

The Mid-Market Account Manager position at Absorb Software is a remote opportunity based in Canada designed for professionals eager to drive net retention and revenue growth. This role suits relationship builders who thrive in a fast-paced environment and want to partner with clients to achieve shared success.

Role Overview

As a Mid-Market Account Manager, the primary focus is driving revenue growth by helping customers expand their use of the Absorb platform and uncovering upselling and cross-selling opportunities. Success requires a deep understanding of each client's business to align solutions with organizational goals while managing client contract renewals with a focus on increased Annual Recurring Revenue.

Key Responsibilities

Increase the net dollar retention of a specific book of business through targeted upsells and cross-sells.
Negotiate client contract renewals centered on higher Annual Recurring Revenue and lasting partnerships.
Generate and close new land and expand opportunities within assigned accounts.
Create proposals and client-facing documentation to support the sales process.
Identify and foster meaningful, productive client relationships.
Manage and report the sales pipeline accurately on a monthly and quarterly basis.
Understand subscription models thoroughly to address client questions effectively.
Attend team meetings and collaborate on projects to enhance sales processes and output.
Build strong internal connections to support the complete client lifecycle.
Stay current on product releases and training seminars to maintain deep product knowledge.

Requirements

Hold a post-secondary degree, preferably in business or a related field.
Bring three or more years of experience successfully managing client relationships and driving revenue growth through upselling.
Demonstrate exceptionally strong time management and organizational skills.
Exhibit very strong verbal and written communication abilities.
Possess an outgoing, personable nature combined with a sales-driven attitude and team player mindset.
Demonstrate the ability to thrive in a dynamic, constantly changing environment.
Pass pre-employment background screening, including a criminal record check, and show legal eligibility to work in Canada without sponsorship.

Nice to Have

SaaS or technology sales experience.
Experience working with a global client base.
Strong Microsoft Office skills, specifically in Excel and PowerPoint.
Fluency in additional languages.
Experience utilizing industry tools such as Salesforce.

Skills and Tools

Core Technologies: AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.
Competencies: Relationship building, sales pipeline management, contract negotiation, time management, and proposal generation.

Salary and Benefits

Fully remote-first work model with flexible work arrangements.
Comprehensive health and wellness benefits including medical, dental, and retirement savings programs.
Eligibility for two distinct bonus plans and generous time off.
New hire equipment allowance and a monthly flex allowance.
Endless opportunities for career growth and internal mobility.
Employee-driven diversity, equity, and inclusion programs.

About the Company

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock the full potential of their workforce through its Strategic Learning Systems approach. Trusted by more than 3,300 organizations and 34 million users worldwide, Absorb delivers personalized and scalable learning experiences that drive workforce agility and measurable impact. The company values positivity, uniqueness, collaboration, and a continuous commitment to innovation.

How to Apply

To apply for this opportunity, please visit the official company careers page and submit your application.

Questions candidates ask

Is this position fully remote?

Yes, this is a fully remote role based in Canada with flexible work arrangements.

What level of experience is required for this role?

Candidates must have three or more years of experience successfully managing client relationships and driving revenue growth through upselling.

What specific software tools are used in this role?

Technologies used include AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

What are the primary metrics for success in this role?

Quotas focus primarily on net retention within the assigned book of business, along with increasing Annual Recurring Revenue through contract renewals, upsells, and cross-sells.

What type of educational background is preferred?

Candidates should hold a post-secondary degree, preferably in business or a related field.

Are there pre-employment checks required?

Yes, successful candidates are subject to pre-employment background screening, including a criminal record check, and must show legal eligibility to work in Canada without sponsorship.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site