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Mid Market Account Manager

Absorb SoftwareRemote USAccount Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
10 Aug 2026
Status
Open · checked 7d ago

About this role

Absorb Software seeks a Mid Market Account Manager to drive revenue growth by helping clients expand their platform usage from a remote location in the US. This full-time opportunity suits a relationship builder with a strong sales background looking to contribute to a collaborative, AI-driven learning platform provider.

Role Overview

As a Mid-Market Account Manager, the primary focus is driving revenue growth by assisting customers in expanding their utilization of Absorb, uncovering cross-sell and upsell opportunities. Success involves comprehending each client's business to align solutions with specific objectives, with quotas tied directly to net retention within an assigned book of business.

Key Responsibilities

Increase net dollar retention through strategic upselling and cross-selling within an assigned book of business.
Negotiate client contract renewals focusing on higher Annual Recurring Revenue and long-term client relationships.
Generate and close new opportunities for land and expand initiatives.
Prepare proposals and client-facing documentation to support the sales process.
Identify and cultivate meaningful professional relationships with clients.
Manage and report sales pipelines accurately on monthly and quarterly bases.
Learn subscription models thoroughly to address customer questions effectively.
Join team meetings and projects aimed at optimizing sales processes and output.
Build internal relationships to support the complete client lifecycle.
Stay current on product releases and training seminars to maintain expert product knowledge.

Requirements

Hold a post-secondary degree, preferably in business or a related field.
Bring at least 3 years of professional experience successfully managing client relationships and driving revenue growth through upselling.
Demonstrate very strong organizational and time management skills.
Exhibit exceptional verbal and written communication abilities.
Possess an outgoing, personable nature combined with a sales-driven attitude and team player mindset.
Adapt successfully to a dynamic, fast-paced environment with constant changes.

Nice to Have

Previous SaaS or technology sales experience.
Background supporting a global client base.
Strong Microsoft Office skills, specifically in Excel and PowerPoint.
Fluency in additional languages.
Familiarity with industry tools such as Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

Skills and Tools

Tools utilized in this role include AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.
Core competencies include account management, contract negotiation, pipeline management, client communication, and upselling.

Salary and Benefits

Enjoy a fully remote-first work environment featuring flexible work arrangements.
Comprehensive health and wellness benefits including retirement savings programs and medical/dental coverage tailored to location.
Eligibility to participate in two distinct bonus plans.
Generous paid time off.
New hire equipment allowance along with a monthly flex allowance.
Continuous opportunities for career growth and internal mobility.
Access to employee-driven diversity, equity, and inclusion programs.

About the Company

Absorb Software is a leading global AI-driven learning platform provider dedicated to helping organizations unlock the potential of their workforce. Utilizing an innovative Strategic Learning Systems approach, the company delivers personalized and scalable learning experiences trusted by more than 3,300 organizations and 34 million users worldwide. Guided by values centered on caring for team members and a commitment to continuous learning, Absorb fosters a positive, unique, and collaborative workplace culture.

How to Apply

Candidates interested in this position should visit the official Absorb Software careers page to submit an application.

Questions candidates ask

Is this position remote?

Yes, this is a fully remote role based in the United States.

How many years of experience are required?

Candidates must have at least 3 years of experience successfully managing client relationships and driving revenue growth through upselling.

What tools and technologies are used in this role?

The team uses AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Microsoft Teams, and Adobe Acrobat.

What benefits are offered?

Benefits include comprehensive health and dental coverage, retirement savings programs, eligibility for two bonus plans, generous time off, a new hire equipment allowance, and a monthly flex allowance.

What is the educational requirement?

A post-secondary degree, preferably in business or a related field, is required.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site