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Implementation Project Manager

Absorb SoftwareRemote USClient Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
15 Sept 2026
Status
Open · checked 7d ago

About this role

The Implementation Project Manager role at Absorb Software is a remote position based in the United States that focuses on guiding new clients through a seamless transition to the company's learning management system. This opportunity suits an experienced project professional who enjoys client collaboration, software onboarding, and driving long-term customer satisfaction.

Role Overview

As an Implementation Project Manager, the primary responsibility is acting as the central point of contact for clients adopting the Absorb LMS. The professional in this position oversees the entire software setup lifecycle, typically lasting eight weeks, while educating users, sharing best practices, and troubleshooting setup challenges. This role bridges the gap between client requirements and technical execution, elevating the overall customer experience and ensuring successful product adoption.

Key Responsibilities

Take ownership of the complete software onboarding process for new clients via telephone, email, and virtual meetings.
Collect and document project specifications, establish project boundaries, and partner with clients to create realistic schedules and milestones.
Function as the main client liaison, facilitating cross-departmental teamwork and resource allocation.
Implement supplementary software products and technical connections, such as RESTful APIs and CRM or HRM integrations.
Deliver detailed software education regarding the learning management system, focusing on customized workflows and operational best practices.
Oversee multiple implementation projects simultaneously while upholding high standards of quality.

Requirements

Four or more years of background in client onboarding, implementation, project management, or equivalent software deployment experience.
Demonstrated background in software instruction or general training delivery.
Familiarity with foundational Software-as-a-Service and online technology principles.
Strong organizational capabilities paired with a project-oriented mindset.

Nice to Have

Prior experience working as a learning management system administrator or trainer.
Familiarity with the E-learning sector and adult educational principles.
Formal project management certification such as PMP.
Experience utilizing data import utilities.

Skills and Tools

Project management and client onboarding methodologies.
SaaS concepts and software integrations.
Technology stack usage including Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, and Gong.

Salary and Benefits

Remote-first work environment with flexible scheduling options.
Health and wellness coverage, including medical and dental plans alongside retirement savings options.
Participation eligibility for two distinct bonus programs and generous paid time off.
New hire equipment package and a monthly flex allowance.
Continuous opportunities for internal career advancement and professional mobility.
Access to employee-driven diversity, equity, and inclusion initiatives.

About the Company

Absorb Software operates as a global provider of AI-driven learning platforms designed to help organizations maximize workforce potential. Through its Strategic Learning Systems approach, the company connects education directly with organizational goals for more than 3,300 client organizations and 34 million global users. Guided by core values that emphasize caring for team members and a commitment to continuous learning, Absorb fosters an inclusive, equal opportunity workplace that celebrates diversity.

How to Apply

Interested candidates should submit their application directly through the official Absorb Software careers page to begin the process.

Questions candidates ask

Is this Implementation Project Manager position remote?

Yes, this is a fully remote role located in the United States with flexible work arrangements.

What is the typical duration of a client implementation project?

The average duration for a new client software implementation is eight weeks.

What experience is required for this role?

Candidates must have four or more years of experience in client onboarding, implementation, project management, or similar software deployment roles, along with software training experience.

What software tools does the team use daily?

The team utilizes tools such as Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, and Gong.

What benefits are provided with this position?

Benefits include comprehensive health and wellness coverage, retirement savings programs, eligibility for two bonus plans, generous time off, a new hire equipment allowance, and a monthly flex allowance.

Ready to apply?

The application is on the official Absorb Software careers page.

Apply on company site