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GTM Data Architect

GainsightIND - HyderabadG&A
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
31 Aug 2026
Status
Open · checked 7d ago

About this role

Gainsight is seeking a full-time GTM Data Architect to join the G&A team in a hybrid capacity based out of Hyderabad. This position suits an experienced data professional who wants to build foundational customer data systems that power scalable artificial intelligence and digital business strategies.

Role Overview

As a GTM Data Architect, the professional reports directly to the Chief AI and Transformation Officer. The role centers on designing and implementing the data architecture and governance required to establish a trusted single source of truth for customer identity, entitlement, and engagement data. Working closely with Revenue Operations, Marketing, Customer Success, Product, Engineering, and Data and Analytics teams, the individual enables personalized customer experiences, campaign targeting, and accurate measurement of digital impact at scale.

Key Responsibilities

Build a unified customer data model incorporating identity, entitlement, and usage across all Go-To-Market and product systems.
Create and maintain reliable data pipelines for near-real-time synchronization between CRM, customer success platforms, community, education, and external sources.
Implement data governance frameworks covering ownership, quality standards, and change management across cross-functional groups.
Resolve identity fragmentation by standardizing user and account keys and reconciling duplicate records across disparate tools.
Embed entitlement logic into GTM workflows to give Sales, Customer Success, and Digital teams confidence in campaign targeting and impact measurement.
Partner with RevOps, Digital CS, and Analytics to design data systems with LLM-readiness, ensuring semantic layers are interpretable by AI querying tools.
Design deterministic answer frameworks for agent consumption to prevent hallucinations in AI-generated insights.
Document data lineage and architecture clearly to support future project foundations.
Collaborate with engineering and product groups to align data designs with system capabilities and release cycles.

Requirements

Bring 8+ years of professional experience in data architecture, data engineering, or GTM systems architecture within a SaaS or multi-product environment.
Demonstrate deep knowledge of customer and usage data models, identity resolution, entitlement management, and complex cross-system integrations.
Possess experience designing and optimizing scalable data pipelines using tools like Snowflake.
Show a strong understanding of CRM and customer success ecosystems, including Salesforce and related product experience platforms.
Have a proven track record of creating data governance and ownership models across multiple teams.
Exhibit hands-on technical fluency in SQL, schema design, and ETL architecture.
Possess a strategic mindset capable of turning business challenges into technical design specifications.
Communicate clearly with technical and non-technical stakeholders across RevOps, Digital, and Product.
Understand AI-ready data architecture principles, including semantic layer design for LLM querying and vector-compatible structuring.

Nice to Have

Familiarity with Gainsight and the broader Customer Success ecosystem.
Experience working with event-based or product telemetry pipelines.
Background in integrating multiple SaaS acquisitions or unifying identities across various product lines.

Skills and Tools

SQL
LLM
Snowflake
CRM Systems (Salesforce)
Data Pipelines and ETL Architecture
Identity Resolution and Data Governance

Salary and Benefits

Comprehensive benefits package featuring full health coverage including OPD.
Access to wellness and mental health resources.
Flexible remote work options and childcare assistance.
Dedicated Recharge Holidays providing one long weekend each quarter to rest.
Professional development opportunities, mentorship, and career growth programs.

About the Company

Gainsight serves as the AI-powered retention engine behind world-class customer-centric organizations. The Gainsight CustomerOS platform helps orchestrate the complete customer journey from onboarding to long-term advocacy. Trusted by over 2,000 companies, the applications and AI agents drive community connection, product adoption, and success.

How to Apply

Interested candidates should visit the official Gainsight careers page to submit an application for this opportunity.

Skills and tech stack

SQLLLMSnowflake

Questions candidates ask

Where is the GTM Data Architect position located?

The role is a hybrid position based out of Gainsight's Hyderabad, India location.

Who does the GTM Data Architect report to?

This position reports directly to the Chief AI and Transformation Officer.

What level of experience is required for this role?

Candidates must have 8+ years of experience in data architecture, data engineering, or GTM systems architecture.

What technical skills are highlighted for this position?

Key technical skills include SQL, Snowflake, data pipeline design, ETL architecture, schema design, and LLM-ready data structuring.

Are there any nice-to-have qualifications?

Preferred qualifications include experience with Gainsight, event-based product telemetry pipelines, and unifying identity across multiple SaaS acquisitions.

Ready to apply?

The application is on the official Gainsight careers page.

Apply on company site