About this role
The team at ElevenLabs builds advanced AI voice and audio foundational models, along with platforms like ElevenAgents, ElevenCreative, and ElevenAPI that serve millions of users and enterprise organizations. This Solutions Engineer role exists to scale technical solutions efficiently for a growing customer base, working directly with clients and supporting sales teams. You will partner with Account Executives, architect bespoke customer integrations, and develop self-service tools while collaborating with product teams to productize common patterns.
Candidates who do well in this environment thrive in rapid, autonomous teams with minimal bureaucracy and possess a strong technical background in software architecture. You should enjoy solving technical problems directly with users and possess deep empathy for both client needs and internal engineering goals.
What you will do
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions.
- Craft compelling technical demonstrations that clearly communicate the product value proposition.
- Create technical enablement resources that amplify the sales team's effectiveness and technical fluency.
- Build self-service tools and documentation that empower customers to implement solutions independently.
- Identify opportunities to productize common integration patterns or features and work with product teams to make them real.
What you need
- Demonstrate a strong technical background in order to help customers architect integration between ElevenLabs solutions and their existing solutions.
- Bring proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
- Possess experience working with customers, whether through professional roles, student clubs, or side projects.
- Show excellent communication skills with the ability to adapt messaging to different audiences.
- Have strong empathy for customers, sales, and product teams.
- Enjoy working directly with customers, iterating on solutions, and providing tailored support.
Benefits
- Annual discretionary stipend for professional learning and development
- Annual discretionary stipend for social travel to meet up with colleagues
- Annual company offsite bringing the entire team together in a new location
- Monthly co-working stipend if you are not located near one of the main hubs
Skills and tech stack
Questions candidates ask
What is the remote work policy for this position?
This role is remote-first, so it can be executed from anywhere in Canada, however there is a preference for candidates to be based out of Toronto. Expect regular travel for customer onsites.
What kind of financial support or stipends are offered?
ElevenLabs proactively supports professional development through an annual discretionary stipend. They also provide an annual discretionary stipend to meet up with colleagues each year, along with a monthly co-working stipend if you are not located near a main hub.
What tools and programming languages are required for the tech stack?
The position requires proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
What does the company culture and team structure look like?
The team operates with high-velocity, rapid experimentation, lean autonomous teams, and minimal bureaucracy. They do not have job titles, focusing instead on the impact you have.