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Deployment Success Manager

ServalSan FranciscoEngineering
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Salary
$150K - $220K USD
Job type
Full-time
Posted
25 Jun 2026
Status
Open · checked 7d ago

About this role

Serval is hiring a full-time Deployment Success Manager based in San Francisco to own long-term customer outcomes and drive adoption, expansion, and renewals. This position suits a technically skilled professional with startup experience who enjoys blending client partnership with hands-on software contributions.

Role Overview

As a Deployment Success Manager at Serval, this professional acts as the primary post-deployment technical partner for enterprise clients. The individual resolves technical issues, deepens product usage, and advocates for client requirements internally. Beyond managing relationships, this role involves writing code, shipping fixes, and developing automated systems that allow the team to support a growing customer base efficiently.

Key Responsibilities

Serve as the primary technical resource post-sale, handling troubleshooting, quick resolutions, and internal advocacy for client needs.
Drive account renewals and identify opportunities to expand the footprint of the platform within client organizations.
Design and implement tooling, automation, and playbooks that scale support operations without linear headcount growth.
Modify production code to resolve bugs and build features that extend capabilities for clients.
Conduct training sessions and write documentation to empower clients to achieve self-sufficiency.

Requirements

Previous startup experience in a technical or customer-facing position.
Strong technical background capable of reading and troubleshooting production code in live environments using developer tools.
Eagerness to build scalable systems through code and automation rather than relying on temporary fixes.
Exceptional communication and relationship management abilities for both technical and non-technical stakeholders.
High agency and strong commercial instincts focused on retention, adoption, and expansion within fast-paced settings.

Nice to Have

Background working in an early-stage startup setting.
Experience writing production code or constructing internal automation and tooling.
Past responsibility for commercial relationships or contract renewals.
Familiarity with workflow automation, IT, security, or service management.

Skills and Tools

Production code reading and troubleshooting
API request and response analysis
Database state analysis
Infrastructure and browser developer tools
Internal tooling and automation development
Customer training and documentation creation

Salary and Benefits

Annual salary range of $150,000 to $220,000 USD
Opportunity to make a significant impact on product and company success
Professional growth alongside an experienced team and top-tier investors
Collaborative culture centered on innovation, ownership, accountability, and fun

About the Company

Serval is an AI-native automation platform founded in early 2024, designed to transform enterprise operations by replacing legacy manual processes with intelligent agents. Trusted by major brands like Fox, Notion, Perplexity, Vercel, and Brex, the company is backed by leading venture capital investors including Sequoia Capital, Redpoint Ventures, and General Catalyst.

How to Apply

Interested candidates should visit the official company careers page at serval.com to submit an application for the Deployment Success Manager role.

Questions candidates ask

What is the salary range for the Deployment Success Manager role?

The annual salary ranges from $150,000 to $220,000 USD.

Where is this job located?

This position is located in San Francisco, CA, and is an on-site, full-time role.

What are the primary responsibilities of this position?

Responsibilities include managing post-sale technical support, driving renewals and expansion, building scalable support systems, writing code to ship bug fixes and features, and leading client training.

What technical skills are required?

Candidates must be able to read and troubleshoot production code, analyze database states, and review API requests and responses using browser and infrastructure developer tools.

What background is preferred for applicants?

Applicants should have prior startup experience in a technical or customer-facing role, along with strong communication skills and an instinct for driving account retention and growth.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site