About this role
Managing enterprise relationships for ElevenLabs requires bridging the gap between complex AI capabilities and strategic business outcomes for large clients across Europe, with a specific focus on the DACH market. Strategic accounts within the customer portfolio need expert guidance to maximize value from platforms spanning conversational agents, multi-modal creation tools, and developer APIs.
Navigating this landscape demands deep operational acumen to oversee onboarding, multi-product adoption, and commercial renewals for twenty to thirty key organizations. Success in the position calls for a hands-on builder who can align customer objectives with internal engineering and sales roadmaps while scaling customer success processes in a fast-paced environment.
What you will do
- Manage high-impact relationships across a portfolio of twenty to thirty enterprise and strategic clients within the EMEA region.
- Lead onboarding and long-term adoption initiatives to ensure customers achieve measurable outcomes across multiple products.
- Analyze usage and engagement data to identify opportunities for increasing adoption and deepening integration.
- Own commercial outcomes including renewals, expansions, Net Revenue Retention, and Gross Revenue Retention.
- Partner with leadership and cross-functional teams like engineering and sales to refine processes and define best practices.
- Act as the internal voice of the customer to influence product roadmap priorities and partnership success.
What you need
- Seven to ten years of experience in customer success, account management, or strategic partnerships within a fast-paced SaaS environment.
- Demonstrated success delivering value for customers using technical or mission-critical products, ideally within AI or related technologies.
- Deep operational experience managing strategic accounts within the DACH market and guiding go-to-market teams on regional nuances.
- Strong commercial acumen with a proven track record of owning and exceeding renewal and expansion goals.
- Exceptional communication and relationship management skills capable of influencing stakeholders at all organizational levels.
- Fluency in both English and German.
Nice to have
- Fluency in additional languages beyond English and German
Benefits
- Annual discretionary stipend for professional development and learning
- Annual discretionary stipend for social travel to meet up with colleagues
- Annual company offsite bringing the entire team together in a new location
- Monthly co-working stipend for individuals not located near main hubs
Questions candidates ask
Where is this job located?
The role is based in Europe as part of a global team that prioritizes talent over location.
What kind of accounts will I manage?
You will build and manage relationships across a book of 20 to 30 enterprise and strategic clients, with a deep focus on the DACH market.
What are the primary metrics for this role?
You will own key commercial outcomes including renewals and expansions, specifically tracking Net Revenue Retention, Gross Revenue Retention, and new product expansion.
What perks are provided for remote or non-hub workers?
The company offers a monthly co-working stipend if you are not located near one of the main hubs.