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Customer Success Lead - Western Europe

ElevenLabsGermanyRevenue
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
13 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

ElevenLabs is hiring a remote Customer Success Lead for the Western Europe region to manage a talented team of post-sales professionals. This position suits an experienced SaaS leader who thrives in a fast-paced environment and wants to shape the future of AI technology.

Key Responsibilities

Lead, coach, and develop a high-performing customer success team while owning regional net retention rate, customer retention, and expansion targets.
Act as a player-coach by directly managing priority accounts, participating in key customer discussions, and leading complex renewal cycles.
Establish strategic direction, align initiatives with corporate goals, and ensure predictable, high-quality customer outcomes.
Design repeatable playbooks for renewals, adoption, and upsells while automating workflows to scale operational impact.
Cultivate executive-level relationships across key accounts and serve as the voice of the customer in internal leadership discussions.
Partner closely with European go-to-market and cross-functional leadership teams to ensure cohesive execution.

Requirements

Ten or more years of experience working in Customer Success or post-sales roles within the SaaS industry, with prior exposure to Western Europe accounts.
Demonstrated technical acumen to guide the team through product capabilities, data insights, and integrations.
Five or more years of direct people leadership experience managing customer success managers, driving team quotas, and coaching talent.
Proven track record of exceeding expansion, renewal, and net retention rate targets through strategic account management.
Deep expertise in customer success methodologies, including ROI storytelling, success planning, adoption frameworks, and executive alignment.
Strong analytical and operational abilities to evaluate performance trends, forecast outcomes, and optimize workflows.
Proficiency in either German or French is mandatory.

Nice to Have

Hands-on familiarity with tools such as Salesforce, Sigma, Gong, and Pylon to enhance data visibility and insights.

Skills and Tools

Team leadership and coaching
Strategic account management
SaaS customer success methodologies
Data analysis and workflow optimization
German or French language proficiency
Salesforce, Gong, Sigma, and Pylon

Salary and Benefits

Generous professional development support via an annual discretionary learning and development stipend.
Annual discretionary social travel stipend to meet up with colleagues.
Fully funded annual company offsites bringing the global team together in new international locations.
Monthly co-working stipend for team members not located near a primary office hub.

About the Company

ElevenLabs is an artificial intelligence research and product enterprise that launched in January 2023 by introducing human-like AI voice models. The company provides three foundational platforms—ElevenAgents, ElevenCreative, and ElevenAPI—serving millions of users and thousands of businesses globally, from startups to large corporations. Backed by prominent investors such as Sequoia, Andreessen Horowitz, and ICONIQ Growth, ElevenLabs operates with a high-velocity, impact-driven, and AI-first culture.

How to Apply

Interested candidates should submit their application directly on the official ElevenLabs careers page.

Questions candidates ask

Where is the Customer Success Lead position located?

This is a remote-first role based in Western Europe, with the option to work from company offices in London, Dublin, or Paris.

What language skills are required for this role?

Proficiency in either German or French is required for this position.

How much experience is needed to apply?

Applicants must have 10+ years of experience in Customer Success or post-sales roles within SaaS, including at least 5 years of direct people leadership experience.

What perks and benefits does ElevenLabs offer?

ElevenLabs offers professional development stipends, annual company offsites, social travel stipends, and monthly co-working stipends for remote employees.

How should I submit my job application?

You should apply directly on the official ElevenLabs careers page.

Ready to apply?

The application is on the official ElevenLabs careers page.

Apply on company site