About this role
For professionals with extensive post-sales experience, this Customer Success Lead role at ElevenLabs offers the chance to manage regional accounts and guide a team from within the United Kingdom. Based remotely within the UK and Ireland or from offices in London and Dublin, this position suits an experienced leader who can balance strategic planning with hands-on account management.
Role Overview
ElevenLabs seeks a Customer Success Lead for the UK and Ireland region to direct post-sales outcomes and mentor team members. The person in this role will handle key accounts directly while steering regional net retention rate performance, customer retention, and expansion targets.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
ElevenLabs is an artificial intelligence research and product company that launched in January 2023 with a human-like AI voice model. The organization serves millions of users and thousands of businesses across platforms focused on conversational agents, creator tools, and developer application programming interfaces.
How to Apply
Interested candidates should apply on the official ElevenLabs careers page.
Skills and tech stack
Questions candidates ask
Where is the Customer Success Lead position located?
The role is remote-first and can be performed from anywhere within the UK and Ireland, with optional office access in London and Dublin.
How many years of experience are required for this role?
Candidates must have 10+ years of experience in customer success or post-sales roles within SaaS, including 5+ years of direct people leadership experience.
What specific tools are mentioned as a bonus for applicants?
Experience with Salesforce, Gong, Sigma, and Pylon is listed as a bonus.
What perks and benefits does the company offer?
Benefits include a professional development stipend, a social travel stipend, an annual company offsite, and a monthly co-working stipend.