About this role
ElevenLabs is building three main platforms including ElevenAgents for customer experiences, ElevenCreative for speech, music, image, and video generation, and ElevenAPI for developer access to foundational audio models. The company seeks a Customer Success professional to own technical depth and commercial outcomes for enterprise customers across the DACH region.
The position exists to bridge product, engineering, and revenue by helping clients deploy solutions across web and mobile systems while managing renewals, expansion, and cross-sell targets. Candidates who thrive here possess a strong builder mindset, operate well in ambiguity, and combine technical fluency with commercial acumen to drive adoption and retention across a distributed environment.
What you will do
- Manage onboarding, enablement, and growth for clients utilizing the full platform, core speech models, creative tools, and Agents.
- Advise customers on production deployments by analyzing usage and performance data to identify friction points and maintain adoption.
- Own commercial outcomes for a defined book of business against targets for Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
- Identify expansion opportunities early and manage renewals and upsells end to end.
- Collaborate closely with Sales, Engineering, and Customer Success leadership to convert technical wins into revenue.
What you need
- Bring 5 or more years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI and ML products in the DACH region.
- Demonstrate proven experience owning and managing a defined book of business.
- Maintain fluency in both German and English.
- Possess knowledge of the DACH market landscape and cultural nuances.
- Show familiarity and experience with building and deploying AI agents.
- Demonstrate familiarity with API integrations along with comfort navigating SDKs.
- Prove a track record of driving revenue outcomes, including owning a revenue quota and closing cross-sell opportunities and renewals.
Benefits
- Annual discretionary stipend for professional development
- Annual discretionary stipend for social travel to meet colleagues
- Annual company offsite bringing the entire team together in a new location
- Monthly co-working stipend if not located near a main hub
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
The role is remote-first and can be executed from anywhere in Germany, Austria, or Switzerland.
What professional development support is available?
ElevenLabs proactively supports professional development through an annual discretionary stipend.
How does the team handle travel and team gatherings?
The company provides an annual discretionary stipend to meet up with colleagues and brings the entire team together for an annual company offsite in a new location.