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Client Onboarding Director

PaytmNoida, Uttar PradeshInference and Agentic AI
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Salary
Not listed
Job type
On-roll
Posted
5 May 2026
Status
Open · checked 7d ago

About this role

Paytm is seeking a Client Onboarding Director based in Noida to manage enterprise AI agent implementations and delivery governance. This on-roll leadership position is ideal for experienced professionals with a strong background in enterprise software onboarding and program management.

Role Overview

The Client Onboarding Director will lead Client Onboarding Managers to ensure enterprise deployments move smoothly from sales closure to go live and early adoption. Operating at the intersection of client teams, product, engineering, business, and sales, this managerial role is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The position owns delivery planning, integration governance, risk management, stakeholder communication, and post go-live stabilization across enterprise AI agent deployments.

Key Responsibilities

Own end-to-end delivery governance for enterprise AI agent deployments from sales handoff to go-live and stabilization.
Oversee client onboarding across product configuration, data source integration, CRM integration, communication channel setup, user training, and adoption readiness.
Act as senior delivery owner for enterprise clients during onboarding and implementation, managing senior stakeholders across business, product, technology, data, marketing, and operations.
Identify delivery risks early across scope, integrations, timelines, data readiness, client dependencies, and product gaps, while building mitigation plans.
Build standard onboarding playbooks, project templates, go-live checklists, training material, and implementation SOPs.
Lead and mentor Client Onboarding Managers across enterprise delivery workstreams, setting clear goals and delivery standards.

Requirements

8 to 10 years of experience in implementation delivery, customer onboarding, program management, customer success, solutions delivery, or enterprise technology roles.
Experience leading implementation or onboarding teams for SaaS, fintech, CRM, marketing technology, AI, automation, cloud, data platforms, or enterprise software products.
Strong understanding of APIs, system integrations, data flows, enterprise architecture, CRM systems, and deployment lifecycle.
Proven ability to manage enterprise client stakeholders and drive multi-stakeholder implementation programs.
Bachelor's degree from Tier 1 institutions such as IITs, SRCC, St. Stephen’s, etc.

Nice to Have

MBA or technical postgraduate degree.
MBA from Tier 1 institutions such as IIM A, B, C or ISB.

Skills and Tools

Strong implementation delivery and program management skills for enterprise technology products.
Good understanding of APIs, data integrations, CRM systems, databases, cloud platforms, and enterprise workflows.
Strong client communication skills with the ability to manage senior stakeholders and escalations.
Analytical and problem-solving skills with the ability to identify root causes and drive corrective actions.
Familiarity with tools such as Google Sheets, Slides, project management tools, documentation platforms, CRM tools, and AI-enabled productivity tools.

About the Company

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. The company is building a full-stack AI platform focused on Inference and Agents, enabling large enterprises to deploy AI-driven automation across sales, service, operations, and analytics.

How to Apply

Interested candidates should visit the official Paytm careers page to submit their application for the Client Onboarding Director position.

Questions candidates ask

Where is the Client Onboarding Director position located?

The role is located in Noida, Uttar Pradesh.

What department does this role belong to?

The position sits within the Inference and and Agentic AI team.

How many years of experience are required for this role?

Candidates must have 8 to 10 years of experience in implementation delivery, customer onboarding, program management, customer success, solutions delivery, or enterprise technology roles.

What educational qualifications are required?

Applicants must hold a Bachelor's degree from Tier 1 institutions such as IITs, SRCC, or St. Stephen’s. An MBA or technical postgraduate degree, particularly from Tier 1 institutions like IIM A, B, C or ISB, is considered a plus.

What is the employment type for this job?

This is an on-roll position.

Ready to apply?

The application is on the official Paytm careers page.

Apply on company site