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Canada-Technical Program Manager (Technical Services, 8 Month-Contract)

PointClickCareRemote or MississaugaProfessional Services
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Salary
$45 - $60 CAD per hour
Job type
Full-time
Work mode
Remote
Posted
7 Sept 2026
Status
Open · checked 7d ago

About this role

This Technical Program Manager position is an eight-month contract opportunity offered by PointClickCare, available to candidates working remotely or out of the Mississauga office. This role is well-suited for a dedicated professional with expertise in technical program management, data migration initiatives, and operational excellence within a fast-paced environment.

Role Overview

The Technical Program Manager oversees project scheduling, capacity planning, delivery governance, and go-live readiness specifically for Data Migration initiatives within Technical Services. Reporting directly to the Senior Manager of Technical Services, this role serves as the primary liaison between Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams. The position focuses on driving operational efficiency through process improvement, automation, and AI-enabled solutions while balancing organizational capacity and business objectives.

Key Responsibilities

Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
Act as the main interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Requirements

Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
Experience working in production, SaaS, healthcare technology, or customer delivery environments.
Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Nice to Have

PointClickCare domain knowledge and experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems.
Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms.
Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.
Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions.
PMP, Agile, Scrum, or related project management certifications.

Skills and Tools

Azure
JIRA, Kimble, Smartsheet, and Confluence
Generative AI, AI Copilots, and intelligent automation tools
Data Migration methodologies and ETL processes

Salary and Benefits

Hourly wage range of $45 to $60 CAD per hour.

About the Company

PointClickCare is a leading, founder-led, privately held health technology company on a mission to help providers deliver exceptional care. Serving over 30,000 provider organizations with the largest long-term and post-acute care dataset and a marketplace of over 400 integrated partners, the company empowers employees to shape the future of healthcare. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, PointClickCare reinvests a significant percentage of revenue into research and development to foster innovation and human-first, AI-accelerated transformation.

How to Apply

Interested candidates should visit the official PointClickCare careers page to submit an application for this contract role.

Skills and tech stack

Azure

Questions candidates ask

What is the employment type for this position?

This is a full-time, 8-month contract position.

Where is the job located?

The role is available as remote or based out of the Mississauga office.

What is the hourly pay rate for the Technical Program Manager?

The pay rate ranges from $45 to $60 CAD per hour.

What department does this role belong to?

This role belongs to the Professional Services department, specifically within Technical Services.

Are there any travel requirements for remote workers?

Yes, remote roles may require travel to and from the Mississauga and/or Salt Lake City offices for specific in-office events such as onboarding, team events, and semi-annual or annual team meetings.

Ready to apply?

The application is on the official PointClickCare careers page.

Apply on company site