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Automation Engineer

ServalSan FranciscoEngineering
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Salary
$105K - $170K USD
Job type
Full-time
Posted
3 Sept 2026
Status
Open · checked 7d ago

About this role

The Automation Engineer position at AI in San Francisco is a full-time engineering role focused on building intelligent enterprise workflows. This opportunity suits professionals with a background in IT operations, solutions engineering, or technical support who want to shape the future of AI automation.

Role Overview

Serval is redefining enterprise operations by replacing manual processes and rigid legacy systems with adaptive, learning software. As an Automation Engineer, professionals build Serval's agents directly into customer environments to eliminate service desk backlogs such as onboarding, access requests, and approvals. This role involves pushing the platform past current limits, testing unreleased features, channeling field insights back to the product team, and serving as a practitioner evangelist for Automation Engineering.

Key Responsibilities

Design and construct automations and AI agents inside customer instances, addressing everything from onboarding to the long tail of service desk tickets.
Integrate Serval with various customer systems including Okta, Google Workspace, Slack, Jira, ServiceNow, and Workday to ensure end-to-end automation completion.
Conduct working sessions by embedding directly with IT, HR, Finance, and Legal teams to extract real-world processes and turn them into buildable solutions.
Enable customer builders by transforming custom builds into reusable patterns and teaching internal teams to extend them for compounding adoption.
Collaborate with Deployment Strategists to achieve customer milestones and surface risks early when a use case faces challenges.

Requirements

Hold a degree in Computer Science or a related field, or possess equivalent hands-on experience.
Bring at least 2 years of relevant experience in IT or service operations, professional services, solutions engineering, business systems, or technical support.
Possess working knowledge of APIs, REST, JSON, and IAM concepts such as SSO, SCIM, and provisioning.
Demonstrate strong communication skills to lead working sessions, challenge requirements, and translate technical tradeoffs for non-technical stakeholders.
Exhibit the ability to learn unfamiliar software quickly and work independently across multiple customer accounts.

Nice to Have

Experience working within an early-stage startup environment.
Hands-on administrative or migration experience with an ITSM platform such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.
Familiarity with IT, security, service management, or workflow automation.

Skills and Tools

APIs and REST
JSON
IAM concepts (SSO, SCIM, provisioning)
Integration tools (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday)

Salary and Benefits

Salary range: $105,000 to $170,000 USD per year.
High impact: Play a key role in shaping product and company success.
Growth opportunities: Build a new AI product offering alongside an experienced team and top-tier investors.
Culture: Work in an environment that values innovation, ownership, accountability, and fun.

About the Company

Serval is an AI-native automation platform founded in early 2024, trusted by organizations like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume operational work. Backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil, the company aims to build the universal AI operations layer.

How to Apply

To apply for this position, please visit the official company careers page.

Questions candidates ask

What is the salary range for the Automation Engineer role?

The salary ranges from $105,000 to $170,000 USD per year.

Where is the position located?

The job is located in San Francisco and is an on-site, full-time role.

What level of experience is required?

Candidates must have 2+ years of experience in a relevant role such as IT operations, professional services, solutions engineering, business systems, or technical support, or hold a degree in Computer Science or a related field with equivalent hands-on experience.

What technical knowledge is expected from applicants?

Applicants need working knowledge of APIs, REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.

What companies back Serval?

Serval is backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil.

Ready to apply?

The application is on the official Serval careers page.

Apply on company site