About this role
The senior team is shipping features rapidly, creating friction points and product rough edges that require a dedicated specialist to resolve so leadership can maintain momentum. Human Agency needs someone with sharp product instincts to triage user feedback, work directly in the codebase, and exercise judgment about what requires an immediate fix versus what can be ignored. Operating as an independent contractor, the person in this role will keep product quality tight by validating edge cases, managing bug volume, and leveraging AI tools to move quickly.
What you will do
- Work through product issues reported by users with speed and precision, regularly digging into the codebase to submit and validate fixes.
- Interpret user feedback to uncover the actual underlying problem rather than just addressing surface complaints.
- Maintain a running pulse on the user experience across products to flag patterns and systemic issues early.
- Own the complete testing cycle of changes, including checking edge cases to confirm original workflows function properly.
- Utilize Claude Code and other artificial intelligence tools to accelerate issue resolution without losing human judgment.
- Communicate across teams with crisp updates detailing what is broken, what is fixed, and what needs attention.
- Document fixes, edge cases, and recurring issues to build institutional knowledge over time.
What you need
- Hands-on experience working on software products in a QA, product, or technical support capacity.
- Experience building or experimenting with Claude Code and applying AI tooling to accelerate real software work.
- A track record of resolving product issues independently and quickly without constant supervision.
- Demonstrated ability to read user feedback, separate signal from noise, and understand UX implications.
- Clear written communication skills for escalating issues to product leads effectively.
- Comfort working without a rigid, predefined process while creating systems to manage volume.
Skills and tech stack
Questions candidates ask
What is the remote work policy for this position?
Work is fully remote, but candidates must be based in the US or Canada. Hours are flexible, though output is not and you will be expected to stay responsive during active sprints.
What is the compensation for this contract role?
This is an independent contractor position with an hourly rate targeting $15 to $30 per hour, commensurate with experience. There is also potential for conversion to a full-time hire.
What tools and technologies will I be using?
You will be working directly in the codebase and using AI-assisted workflows such as Claude Code to move faster and resolve issues efficiently.
What is the growth trajectory for this role?
Strong judgment and consistent output can open the door to building products directly with the team and eventually taking on client-facing solution work.