About this role
The senior team at Human Agency is shipping products rapidly, which creates friction and bugs that slow down users and erode trust. To solve this problem, the team needs an AI Product Quality Specialist who can triage issues, resolve problems quickly, and exercise real judgment about what to fix or ignore. This contractor will maintain a tight user experience so leadership can stay focused on building the next generation of AI strategies.
In this role, the contractor will handle bug triage, interpret user feedback, and monitor overall product quality across various platforms. The position exists because the engineering and product groups need a dedicated professional with sharp product instincts to keep quality high without bogging down senior developers. Candidates who thrive here are accountable, curious, and comfortable working without a rigid, pre-established process.
What you will do
- Work through product issues reported by users with speed and precision, regularly submitting and validating fixes in the codebase before release.
- Read between the lines of user feedback to identify the underlying problem and prioritize actions accordingly.
- Maintain a running pulse on the user experience across products by flagging patterns and systemic issues early.
- Utilize Claude Code and other AI tools to accelerate workflows and resolve issues without sacrificing output quality.
- Keep relevant teammates informed with crisp and specific updates regarding broken items, fixes, and pending attention.
- Document fixes, edge cases, and recurring issues to build long-term institutional knowledge.
What you need
- Bring hands-on experience working on software products in a QA, product, or technical support role.
- Have built or experimented with Claude Code to accelerate real engineering work.
- Demonstrate a track record of resolving product issues quickly and independently without constant oversight.
- Possess enough UX understanding to read user feedback, separate signal from noise, and recognize genuine problems.
- Communicate clearly in writing to provide product leads with actionable escalation updates.
- Comfortably operate without a detailed process by creating your own systems to manage volume.
Skills and tech stack
Questions candidates ask
What is the remote work policy?
Work is fully remote, though candidates must be based in the US or Canada. Hours are flexible, but you are expected to move quickly and stay responsive during active sprints.
What is the compensation for this role?
This is an independent contractor position with an hourly rate targeted between $15 and $30, commensurate with experience. There is also a potential for conversion to a full-time hire.
What tools will I be using?
You will use Claude Code and other AI tools to move faster and resolve issues. You will also work directly in the codebase to submit and validate fixes.
What are the growth opportunities?
Strong judgment and consistent output can open the door to building products directly with the team. Depending on performance and business need, this may eventually include client-facing solutions work.