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Account Manager - LATAM

ElevenLabsMexicoRevenue
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
27 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Account Manager - LATAM position at ElevenLabs is a full-time remote role based in Mexico, designed for professionals with extensive experience in managing complex B2B technology accounts. This opportunity suits an independent expert ready to partner directly with enterprise clients to build and deploy conversational agents.

Key Responsibilities

Partner directly with enterprise clients who are building and deploying conversational agents on the ElevenLabs Agents Platform.
Deliver hands-on execution by advising on agent design, conversation flows, personas, voice customization, and tool integrations to ensure business outcomes.
Guide customers through best practices for scaling and deploying agents across telephony, web, and mobile, while integrating them with existing systems and data sources.
Analyze conversational logs and agent performance data to pinpoint friction points and optimize reliability, accuracy, and user experience at scale.
Own expansion outcomes across an assigned portfolio of enterprise accounts, focusing on net revenue retention and multi-product adoption.
Identify cross-sell opportunities through increased agent usage and collaborate with Sales, Engineering, and Customer Success to generate durable revenue growth.

Requirements

Bring at least 5 years of Account Management or Customer Success experience supporting AI/ML products, Developer Tools, or complex B2B SaaS within the Spanish LATAM region.
Demonstrate fluency in both English and Spanish.
Possess familiarity and hands-on experience with building and deploying AI agents.
Show familiarity and experience working with API integrations, SDKs, and technical navigation.
Prove a track record of driving revenue outcomes, which includes managing a revenue quota and closing cross-sell opportunities.
Exhibit robust analytical, technical, and problem-solving skills to resolve customer challenges.
Display strong interpersonal and communication abilities to foster relationships with clients at every organizational level.
Understand the cultural nuances and market landscape of the LATAM region.
Demonstrate self-motivation and the ability to operate independently within a distributed, remote team.

Skills and Tools

B2B SaaS Account Management and Customer Success
AI and Machine Learning product support
Conversational AI agent deployment and design
API Integrations and SDK navigation
Revenue quota ownership and cross-sell execution
Data and conversational log analysis
Spanish and English language proficiency

Salary and Benefits

Generous professional development support through an annual discretionary learning and development stipend.
Annual discretionary social travel stipend to facilitate in-person meetups with colleagues.
Participation in the annual company offsite event bringing the global team together in a new international destination.
Monthly co-working stipend provided for individuals not located near a primary company hub.

About the Company

ElevenLabs operates as an artificial intelligence research and product enterprise dedicated to transforming human-technology interaction. Launched in January 2023 with the introduction of the first human-like AI voice model, the organization now serves millions of individual users and thousands of businesses, ranging from rapid growth startups to major global enterprises like Meta and Deutsche Telekom. Backed by prominent global investors including Sequoia, ICONIQ Growth, and Andreessen Horowitz, the company has secured $781 million in funding. ElevenLabs has expanded its technological footprint beyond voice into three core platforms: ElevenAgents for intelligent customer experiences, ElevenCreative for creators and marketers across 70-plus languages, and ElevenAPI for developers accessing foundational AI audio models.

How to Apply

Interested candidates should visit the official ElevenLabs careers page to submit their application for this remote role.

Questions candidates ask

What is the primary focus of the Account Manager - LATAM role?

The role focuses on partnering with enterprise customers to build, deploy, and scale conversational agents on the ElevenLabs Agents Platform, while managing account expansion and revenue outcomes.

Where is the position located?

The position is remote based in Mexico, supporting the Spanish LATAM region.

What experience level is required for applicants?

Applicants must have 5 or more years of Customer Success or Account Management experience supporting AI/ML, Developer Tools, or complex B2B SaaS in the Spanish LATAM region.

What language skills are necessary?

Candidates must be fluent in both Spanish and English.

What perks and benefits are provided by ElevenLabs?

Benefits include a monthly co-working stipend, an annual discretionary learning and development stipend, a social travel stipend to meet colleagues, and an annual company-wide offsite.

Ready to apply?

The application is on the official ElevenLabs careers page.

Apply on company site