About this role
ElevenLabs is seeking a remote Account Manager to drive enterprise success and revenue growth within the Japan market. This full-time position is ideal for an experienced professional with a background in customer success or account management tailored to complex technology products.
Role Overview
This position partners directly with enterprise clients building and deploying conversational agents on the ElevenLabs Agents Platform. The focus centers on hands-on execution, such as advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver measurable business outcomes in live production environments. Professionals in this role guide clients through best practices for deploying and scaling agents across web, mobile, and telephony systems, while also integrating these solutions with existing data sources.
Key Responsibilities
Requirements
Skills and Tools
About the Company
ElevenLabs operates as an artificial intelligence research and product company creating tools that transform human-computer interaction. Launched with the first human-like AI voice model, the company now serves millions of users and thousands of businesses, ranging from fast-growing startups to large enterprises. Backed by prominent investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia, the organization has expanded its offerings into multiple platforms including ElevenAgents, ElevenCreative, and ElevenAPI. The global team thrives in a high-velocity, impact-driven environment that values rapid experimentation and artificial intelligence integration.
How to Apply
Interested candidates should visit the official ElevenLabs careers page to submit an application for this remote position.
Questions candidates ask
What is the primary focus of the Account Manager role?
The role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, focusing on hands-on execution, agent optimization, and driving revenue expansion.
Where is the position located?
The role is fully remote with a focus on the Japan market.
How many years of experience are required?
Candidates must have 5 to 7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan.
What technical skills are expected from applicants?
Applicants should have experience with building and deploying AI agents, comfort with API integrations, and the ability to navigate SDKs alongside strong analytical skills.
How is success measured in this position?
Success is measured by net revenue retention, sustained multi-product adoption, and the ability to identify and close expansion opportunities within a portfolio of enterprise accounts.