About this role
Role Overview
The Account Manager position at ElevenLabs is a remote, full-time opportunity based in India designed for professionals with extensive tech industry background. This role suits individuals with a strong background in managing complex enterprise accounts who want to help clients deploy advanced conversational AI technology successfully.
Key Responsibilities
Collaborate directly with enterprise clients who are building and deploying conversational agents on the ElevenLabs Agents Platform. Focus heavily on hands-on execution by advising clients on agent design, persona creation, conversation flows, tool integrations, and voice customisation to achieve tangible business goals. Guide customers on deployment best practices across web, mobile, and telephony systems, and assist with integrating agents into existing data sources. Analyze performance data and conversation logs to spot friction points, driving ongoing improvements in accuracy and reliability. Manage expansion outcomes across a dedicated portfolio of enterprise accounts, focusing on net revenue retention, cross-sell opportunities, and multi-product adoption alongside Sales, Engineering, and fellow team members.
Requirements
Bring 5 to 7 years of prior Customer Success or Account Management background supporting complex B2B SaaS, developer tools, or AI and ML products within the Indian market. Demonstrate direct familiarity with building and deploying AI agents, alongside practical knowledge of API integrations, SDKs, and technical problem-solving. Exhibit a proven track record of driving revenue outcomes, which includes holding a quota and closing cross-sell opportunities. Possess top-tier communication, analytical, and interpersonal abilities to engage stakeholders at all corporate levels. Show a deep understanding of the Indian market landscape and cultural nuances while remaining self-motivated enough to thrive independently in a remote workspace.
Skills and Tools
Account Management, Customer Success, B2B SaaS, Developer Tools, AI/ML Products, API Integrations, SDKs, Data Analysis, Technical Problem-Solving, Cross-Sell Revenue Generation, Enterprise Relationship Management, and Conversational AI Deployment.
Salary and Benefits
Enjoy an innovative culture with a generational opportunity to define the trajectory of artificial intelligence. Benefit from professional development support through an annual discretionary learning and development stipend, plus an annual discretionary stipend for social travel to meet colleagues. Participate in the annual company offsite event held in international locations, and receive a monthly co-working stipend if you are situated away from a primary company hub.
About the Company
ElevenLabs is an artificial intelligence research and product enterprise launched in January 2023 with the initial human-like AI voice model. Serving millions of users and thousands of businesses ranging from fast-growing startups to large global enterprises, the company is backed by prominent investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia, having raised $781 million with an $11 billion valuation. The organization develops three primary platforms including ElevenAgents, ElevenCreative, and ElevenAPI, while maintaining a high-velocity, impact-driven, and AI-first remote working environment.
How to Apply
Interested candidates should visit the official ElevenLabs careers page to submit their application for this remote role.
Questions candidates ask
Is this ElevenLabs Account Manager position remote?
Yes, this role is fully remote and based in India.
How many years of experience are required for this role?
Candidates must have 5 to 7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in India.
What are the main responsibilities of the Account Manager?
The role involves partnering with enterprise customers on agent design, analyzing performance data, and owning expansion outcomes like net revenue retention and multi-product adoption.
What perks and benefits does ElevenLabs offer?
Perks include an annual discretionary learning and development stipend, a social travel stipend, an annual company offsite in international locations, and a monthly co-working stipend for remote workers.
How should I apply for the Account Manager job?
You should apply directly on the official ElevenLabs careers page.