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Account Manager - Corporate

ElevenLabsUnited StatesRevenue
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
1 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Account Manager - Corporate role at ElevenLabs is a remote position based in the United States that involves managing full commercial relationships and customer success for a portfolio of 100 to 200 corporate accounts. This opportunity suits professionals who thrive in a fast-paced environment and enjoy building scalable systems to drive meaningful outcomes across a diverse client base of builders, founders, and product teams.

Key Responsibilities

Own the entire commercial relationship and customer success journey across a portfolio of corporate accounts with up to 250 employees.
Guide customers in realizing real value, expanding into new products, and executing renewals with confidence.
Build systems, playbooks, and scaled motions to effectively drive outcomes across a high-volume book of business.
Engage directly with customers inside the product to advise on agent design, conversation flows, voice customization, and integrations.
Analyze data and logs proactively to identify friction points before they impact the client.
Manage net revenue retention (NRR) end-to-end, lead product cross-sell strategies, and oversee renewals.

Requirements

Minimum of 2 years of professional experience in Account Management or Customer Success within B2B SaaS, AI/ML products, or Developer Tools.
Proven track record of handling commercial outcomes including quotas, renewals, cross-sell motions, and expansions.
Systems-oriented mindset capable of managing a high-volume book of business through repeatable playbooks.
Familiarity with hands-on AI concepts, SDKs, and API integrations to hold technical conversations with engineering teams.
Experience utilizing product usage data to spot health signals, track expansion opportunities, and mitigate churn risk.
Exceptional communication skills tailored to interact seamlessly with founders, technical leads, and procurement teams.

Nice to Have

Prior background working within the conversational AI, audio AI, or voice AI industry.
Demonstrated experience selling or expanding portfolios across multiple products inside a single platform.

Skills and Tools

B2B SaaS Account Management and Customer Success methodologies
Net Revenue Retention (NRR) and ARR portfolio optimization
API integrations, SDKs, and technical AI concepts
Data-driven customer health monitoring and churn prevention
Scaled playbook creation and high-volume account operations

Salary and Benefits

Competitive on-target earnings structure featuring a 70% base and 30% variable split, with quarterly variable compensation payouts.
Variable compensation weighted fully on net revenue retention and product cross-sell performance, inclusive of accelerators for above-target results.
Professional development supported through an annual discretionary learning and development stipend.
Annual discretionary social travel stipend to meet up with colleagues globally.
Participation in an annual company offsite located in a new international destination each year.
Monthly co-working stipend provided for team members not located near primary hubs.

About the Company

ElevenLabs is an artificial intelligence research and product enterprise established in January 2023 with the debut of the initial human-like AI voice model. Serving millions of individual users and thousands of businesses ranging from early-stage startups to major global enterprises, the company operates across three foundational platforms: ElevenAgents, ElevenCreative, and ElevenAPI. Backed by prominent investors such as Sequoia, ICONIQ Growth, and Andreessen Horowitz, ElevenLabs champions an AI-first, high-velocity culture rooted in autonomy, minimal bureaucracy, and global talent prioritization.

How to Apply

Interested candidates should submit their application directly through the official ElevenLabs careers page to be considered for this remote opportunity.

Questions candidates ask

What is the location requirement for this role?

This is a remote position based in the United States, though candidates must be able to operate in ET, CT, MT, or PT timezones. There is also an option to work out of offices in New York City or San Francisco.

How many years of experience are required?

Candidates must have a minimum of 2 years of Account Management or Customer Success experience in B2B SaaS, AI/ML products, or Developer Tools.

How is the compensation structured for the Corporate Account Manager?

The compensation package features a competitive on-target earnings structure with a 70% base salary and 30% variable split. Variable compensation is weighted 100% on net revenue retention, emphasizes product cross-sell, and includes accelerators for performance exceeding targets.

What types of accounts will I manage?

You will own a book of 100 to 200 corporate accounts consisting of builders, founders, and product teams at companies with up to 250 employees.

What perks and benefits are offered?

ElevenLabs offers an annual discretionary learning and development stipend, an annual discretionary social travel stipend, an annual company offsite in international locations, and a monthly co-working stipend for remote employees.

Ready to apply?

The application is on the official ElevenLabs careers page.

Apply on company site