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Transformation lead manager

WriterSan Francisco, CADelivery & customer success
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Salary
$250K – $315K
Job type
Full-time
Work mode
Remote
Experience
Lead · 10+ yrs
Posted
6 Oct 2026
Status
Open · checked 9d ago

About this role

Based in San Francisco, CA or Seattle, WA, the Transformation Lead Manager at Writer directs a team of transformation leads serving Fortune 100 accounts. This hybrid position suits an experienced leader with a background in strategic account management or transformation consulting looking to shape enterprise AI adoption.

Role Overview

Writer seeks a Transformation Lead Manager to head a team helping major enterprises shift to AI-first operating models. Operating from the San Francisco or Seattle office hubs on a hybrid schedule, this position involves coaching transformation professionals, building executive relationships, and influencing the company product roadmap. The role reports directly to the AVP of AI transformation and success.

Key Responsibilities

Lead, coach, and develop a team of AI Transformation Leads by establishing quarterly objectives, delivering regular feedback, and supporting career growth
Establish standards for driving return on investment and value realization across Fortune 100 accounts to generate measurable P&L impact
Maintain relationships with enterprise executives while acting as a senior escalation point for complex or at-risk engagements
Collaborate with Sales, Product, and Engineering leaders to share transformation best practices and guide the product roadmap
Monitor team performance and customer health metrics while spotting expansion opportunities alongside sales teams

Requirements

Minimum of 10 years of experience in strategic account management, transformation consulting, or customer success leadership for Fortune 50-100 companies
At least 3 years of direct people-management experience leading high-performing teams
Strong background in change management, strategic thinking, and translating capabilities into P&L outcomes
Executive presence and communication skills suitable for board-level presentations and cross-functional conflict resolution
Alignment with company core values of connecting, challenging, and owning

Skills and Tools

Strategic account management
Transformation consulting
Customer success leadership
Change management
Executive presence and communication
Cross-functional collaboration

Salary and Benefits

Compensation range between $281,000 and $330,600 with company stock options, commission opportunities, and 401k
Generous paid time off alongside company holidays and 16 weeks of paid parental leave for all parents
Medical, dental, and vision insurance coverage for employees and families
Fertility and family planning support, alongside early-detection cancer testing through Galleri
Flexible spending accounts, dependent FSA options, and health savings accounts with company contributions
Annual stipends for wellness activities and professional learning and development
Company-wide and team off-site events

About the Company

Writer builds an end-to-end enterprise generative AI platform utilizing proprietary large language models grounded in company data. Founded in 2020, the organization maintains office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London. Backed by investors including Premji Invest, Radical Ventures, and ICONIQ Growth, Writer serves major enterprise clients such as Mars, Marriott, Uber, and Vanguard.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

Questions candidates ask

Where is the Transformation Lead Manager position located?

This hybrid role is based out of the company hubs in San Francisco, CA or Seattle, WA.

What experience is required for this role?

Candidates need 10+ years of experience in strategic account management, transformation consulting, or customer success leadership for Fortune 50-100 companies, including 3+ years of direct people-management experience.

What is the salary range for this position?

The salary ranges from $281,000 to $330,600, with additional offers for equity and commission.

Who does this role report to?

The Transformation Lead Manager reports to the AVP of AI transformation and success.

What benefits are included for US full-time employees?

Benefits include medical, dental, and vision coverage, 16 weeks of paid parental leave, generous PTO, wellness and learning stipends, health savings accounts, 401k, and company stock options.

Ready to apply?

The application is on the official Writer careers page.

Apply on company site