Technical Program Manager, People Innovation Labs
About this role
People Innovation Labs builds AI-powered products that improve how OpenAI finds and supports exceptional talent and helps employees do their best work. Work spans recruiting, HR, learning, performance, culture, and company-wide knowledge, creating new products from the ground up and rethinking existing workflows using the latest models.
An experienced Technical Program Manager leads execution across a portfolio of complex, cross-functional initiatives. Partnership with product managers, designers, engineers, and teams across the People organization turns product strategy into clear, coordinated execution. Candidates who thrive here establish plans and operating structures, manage dependencies and risks, and own ongoing engagement with users through onboarding, training, and feedback collection.
What you will do
- Independently lead complex, high-priority technical programs from early planning through launch, adoption, and ongoing iteration.
- Establish program structures, decision-making forums, operating cadences, and accountability across multiple teams.
- Partner closely with engineering leads to manage technical dependencies, sequencing, delivery risks, and launch readiness.
- Own communication, enablement, change management, and rollout strategies for new products and workflows.
- Lead post-launch user engagement through onboarding, training, office hours, and hands-on support programs.
- Combine user feedback, usage data, and operational signals to translate insights into clear themes and recommendations for product, design, and engineering.
- Define and track program health, adoption, user sentiment, and operational outcomes while maintaining visibility across the portfolio.
What you need
- Have 7+ years of experience in technical program management, product operations, or a similar role leading complex software initiatives.
- Demonstrate experience independently leading multiple high-impact programs involving several technical and business teams.
- Bring experience taking new software products from early planning through launch, adoption, and rapid iteration toward product-market fit.
- Possess strong technical fluency to partner with engineers on architecture, integrations, data dependencies, security, reliability, and delivery tradeoffs.
- Have led significant operational or organizational change alongside technical product delivery.
- Know how to influence senior leaders, drive difficult decisions, and build alignment across teams with competing priorities.
Benefits
- Offers Equity
Questions candidates ask
What team is this role on?
People Innovation Labs is a product, design, and engineering team embedded in the People organization. They build AI-powered products that improve how OpenAI finds and supports exceptional talent and helps employees do their best work.
What does the work involve after a product launches?
The work does not end when a product launches. You own ongoing engagement with users, including onboarding, training, hands-on support, and creating clear ways for people to share feedback.
What kind of compensation is offered?
The salary ranges from $257K to $335K and offers equity.