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Support Program Manager, Partnerships

OpenAISan FranciscoUser Operations
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Salary
$216K – $310K
Job type
Full-time
Experience
Senior · 8+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

OpenAI is hiring a Support Program Manager for Partnerships in San Francisco to lead support readiness and operational programs for cloud and strategic collaborations. This full-time position suits experienced professionals with a background in program management and technical support operations within fast-paced technology settings.

Role Overview

OpenAI seeks a Support Program Manager, Partnerships to oversee operational programs and readiness for cloud and strategic alliances in San Francisco. The position focuses on translating complex technical and business requirements into scalable support experiences for partner ecosystems. Responsibilities include shaping launch planning, escalation management, and issue-routing workflows alongside internal divisions and external partners.

Key Responsibilities

Lead support readiness for new and existing strategic and cloud partnerships through operational design, launch planning, and ongoing execution.
Collaborate with product, engineering, go-to-market teams, and external partners to build support models for complex integrations and technical products.
Map out partner-specific support workflows, customer journeys, handoffs, ownership models, and escalation paths.
Recognize technical and operational risks, align stakeholders on solutions, and execute improvements to enhance customer experiences.
Monitor partnership health, performance, and launch readiness by setting clear success metrics and operating rhythms.
Apply automation and AI to scale operations and optimize partner support workflows.

Requirements

Minimum of 8 years of professional background in support operations, partnerships, program management, or related functions in a fast-paced technology sector.
Demonstrated history of collaborating with engineering groups to convert technical requirements into operational execution plans.
Familiarity with cloud platforms, enterprise products with technical complexity, or cloud-provider partnerships.
Ability to navigate ambiguous situations and build alignment between internal departments and external allies.
Capacity to balance strategic planning with hands-on execution while prioritizing customer outcomes.

Nice to Have

Professional background in life sciences or cybersecurity.

Skills and Tools

AI and automation tools for support workflows
Cloud platforms and integrations

Salary and Benefits

Salary range between $216K and $310K
Equity offerings included

About the Company

OpenAI functions as an artificial intelligence research and deployment enterprise focused on ensuring general-purpose artificial intelligence benefits humanity. The organization emphasizes the creation of AI with human needs and safety at its core while valuing diverse perspectives.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

AICloud Platforms

Questions candidates ask

What is the location of the Support Program Manager, Partnerships role?

The position is located in San Francisco.

How many years of experience are required for this job?

Candidates must have 8 or more years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.

What is the salary range for this position?

The salary ranges from $216K to $310K, and the compensation package offers equity.

Are there any preferred backgrounds for applicants?

Experience in cybersecurity or life sciences is noted as a plus, though not required.

Where should applicants submit their application?

Applicants should apply on the official company careers page.

Ready to apply?

The application is on the official OpenAI careers page.

Apply on company site