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Technical Outcomes Manager

AP Automation SoftwareRemoteCustomer Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Outcomes Manager at AP Automation Software is a remote, full-time position focused on driving technical success and platform optimization for a portfolio of enterprise clients. This role suits a consultative professional with a strong technical background who enjoys transforming complex data into actionable business insights.

Key Responsibilities

Serve as the primary technical advisor and point of contact for customers throughout their platform journey.
Analyze client data to discover usage trends, uncover optimization opportunities, and deliver clear recommendations.
Configure and optimize customer environments, managing integration updates and system settings.
Investigate and troubleshoot complex technical issues in coordination with engineering and product teams.
Create best practices, documentation, and repeatable processes to elevate the overall customer experience.
Partner cross-functionally with implementations, product, and customer success to advocate for user needs.

Requirements

Three or more years of professional experience in technical consulting, solutions consulting, professional services, technical account management, or customer success.
Solid data literacy to analyze complex datasets, interpret data source relationships, and turn technical findings into business solutions.
Demonstrated background supporting SaaS products and enterprise-level clients.
Exceptional communication abilities to convey technical ideas clearly to diverse audiences.
Proven organizational and project management skills to handle multiple priorities in a dynamic environment.

Nice to Have

Familiarity with analytics platforms such as Metabase, Looker, Power BI, or Tableau.
Working knowledge of CSV data management, APIs, integrations, and software configuration.
Experience utilizing SQL.
Exposure to modern artificial intelligence tools like Claude, Cursor, ChatGPT, or similar technologies.
Background in business transformation, consulting, or operational advisory functions.
Previous exposure to accounting, finance, or enterprise resource planning systems.

Skills and Tools

SaaS platforms and enterprise environments
Data analysis and reporting
Project and portfolio management
Technical troubleshooting and configuration
SQL (preferred)
API and integration familiarity

About the Company

AP Automation Software provides an autonomous accounting platform designed to transform finance operations through artificial intelligence. The organization focuses on helping accounts payable teams eliminate manual tasks and make better data-driven decisions while fostering a culture of innovation, curiosity, and customer success.

How to Apply

Interested candidates should submit their application directly on the official company careers page.

Skills and tech stack

SQL

Questions candidates ask

Is this position fully remote?

Yes, this is a remote role, though applicants must be located on the US East Coast.

How much experience is required?

Candidates must have at least 3 years of experience in a customer-facing technical role such as technical consulting, solutions consulting, professional services, technical account management, or customer success.

What skills are preferred for this role?

Preferred qualifications include familiarity with SQL, business intelligence tools like Tableau or Looker, API integrations, CSV data handling, and modern AI tools.

What departments will I work with?

You will collaborate cross-functionally with Product, Engineering, Customer Success, and Implementations teams.

How should I apply?

You can apply by visiting the official company careers page.

Ready to apply?

The application is on the official AP Automation Software careers page.

Apply on company site