About this role
HappyRobot is hiring a remote Technical Customer Support Specialist based out of San Francisco to triage technical issues and enhance customer satisfaction with AI platforms. This full-time role suits a tech-savvy professional eager to bridge customer service and software engineering.
Role Overview
As a Customer Support Engineer at HappyRobot, you will serve on the front lines of the customer experience by troubleshooting technical problems and ensuring clients get maximum value from the autonomous AI platform. This position blends technical support with customer engineering, requiring you to diagnose bugs, formulate quick fixes, and apply prompt engineering skills. You will work closely with the product and engineering teams to optimize AI worker accuracy, reliability, and speed across real-world workflows. It is an ideal career step for individuals with strong technical foundations looking to advance into senior customer engineering or product-facing paths.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
HappyRobot builds infrastructure for enterprises to create and orchestrate autonomous AI workforces that make decisions, take actions, and run operations across entire systems. Backed by major investors including a16z, Y Combinator (S23), Base10, Prysm Capital, and Eurazeo, the company has raised over $150 million. Originally starting in logistics, HappyRobot builds its own voice stack, models, and orchestration layers to power critical operations globally.
How to Apply
To apply for this position, please visit the official HappyRobot careers page and submit your application materials.
Skills and tech stack
Questions candidates ask
What is the salary range for this position?
The annual salary for this full-time role is between $150,000 and $200,000 USD, along with equity and benefits.
Is this job remote?
Yes, this position is remote, though the company is based in San Francisco.
What technical skills are required?
Candidates should be comfortable with full-stack technologies including Python, React, TypeScript, and Node.js, alongside experience managing APIs, cloud infrastructure, and LLM prompting.
What benefits are included?
HappyRobot offers comprehensive health, dental, and vision coverage, competitive salary, and equity in the startup.
How do I apply for the role?
You can apply by visiting the official HappyRobot careers page to submit your application.