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Technical Account Manager - UK

GeordieLondon HybridGTM
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
19 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Account Manager position at Geordie is a hands-on, customer-facing role based in London with hybrid working arrangements. This position is well-suited for a technical professional eager to manage post-sale relationships and shape the future of enterprise AI governance for a rapidly growing platform.

Key Responsibilities

Act as the primary technical point of contact for a portfolio of enterprise accounts throughout the customer lifecycle.
Manage end-to-end implementation projects, including defining timelines, milestones, resource allocation, and risk management.
Guide customers through onboarding, deployment, integrations, and configuration to drive early value realization.
Track account health metrics, monitor usage patterns, and proactively mitigate churn risks.
Serve as the owner of technical escalations, collaborating closely with engineering and product divisions to resolve issues efficiently.
Partner with the sales team to uncover expansion opportunities and support healthy renewals.
Relay customer feedback, friction points, and feature requests back to internal product and engineering teams.
Author documentation, runbooks, and best-practice guides to ensure scalable and repeatable onboarding processes.
Shape internal support processes and playbooks as the first UK-based TAM hire.

Requirements

Possess two to five years of experience working as a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer within a SaaS or cybersecurity business.
Show genuine interest in AI agents, organizational adoption, security risks, and governance frameworks.
Demonstrate solid technical fluency covering agent architectures, security, tooling, APIs, SaaS integrations, and cloud environments.
Bring a proven background in managing post-sale enterprise relationships encompassing onboarding, adoption, and renewals.
Exhibit experience diagnosing technical issues and coordinating engineering fixes.
Offer exceptional communication abilities to interact smoothly with both technical experts and executive leadership.
Apply strong discovery and problem-solving talents to identify root causes quickly.
Deliver polished product walkthroughs and training sessions independently.
Maintain high organization and attention to detail across documentation and tracking.
Reside in the United Kingdom with valid work authorization and the flexibility for customer site travel.

Nice to Have

Prior background supporting security, artificial intelligence, machine learning, or agentic tooling customers.
Practical experience creating, deploying, and managing software agents.
Early-stage background at a high-growth Series A or Series B software company.
Light scripting or coding competence using languages like Python alongside API testing utilities such as Postman.
Relevant cloud or security credentials, including AWS or Azure certifications.

Skills and Tools

Python
AWS
Azure
APIs
SaaS and Cloud Integrations
Postman
Claude Cowork
Agentic AI Tooling

About the Company

Geordie builds the platform enterprises rely on to govern their artificial intelligence agents safely. The organization values solving what matters, favoring momentum through building, learning, and iterating, maintaining a culture that is kind rather than comfortable, and providing a platform for employees to do their best work.

How to Apply

Interested candidates should submit their application directly through the official company careers page.

Skills and tech stack

PythonAWSAzure

Questions candidates ask

Where is this job located?

This role is based in London with hybrid working arrangements, and candidates must be based in the United Kingdom with the right to work there.

What level of experience is required?

Applicants should have two to five years of experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer capacity at a SaaS or cybersecurity company.

What technical skills are helpful for this role?

Helpful technical skills and tools include Python, AWS, Azure, API integrations, Postman, and agentic AI tooling.

What will I do as the first UK TAM hire?

You will own post-sale enterprise relationships, guide technical onboarding, manage implementations, handle escalations, and help shape the operational processes and playbooks for the UK market.

How should I apply?

You can apply by visiting the official company careers page.

Ready to apply?

The application is on the official Geordie careers page.

Apply on company site