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Support Engineer

firecrawlSan Francisco HQ; Toronto HubSupport Engineering Team
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Salary
$166K – $218K
Job type
Full-time
Work mode
Remote
Experience
Senior · 3+ yrs
Posted
29 Sept 2026
Status
Open · checked 7d ago

About this role

The Support Engineer role at Firecrawl is based in San Francisco, California or Toronto, Ontario, and suits a pragmatic, automation-minded engineer with API debugging experience who enjoys customer interactions. Firecrawl seeks a hands-on professional to ensure user success, diagnose complex technical issues, and build internal tools to support a growing customer base.

Role Overview

The Support Engineer acts as the technical bridge between users and the product team. Responsibilities include handling complex technical inquiries, reproducing bugs, and automating repetitive support workflows using artificial intelligence triage, internal tools, and agents. The position requires working in a hybrid model, onsite at least three days a week in either the San Francisco headquarters or the Toronto hub.

Key Responsibilities

Serve as the primary point of contact for technical support requests, prioritizing enterprise and high-value accounts across communication channels.
Diagnose and troubleshoot API errors, scraping failures, blocked sites, rate limits, and authentication issues.
Reproduce issues, document clear reproduction steps, escalate confirmed bugs, and guide customers through resolutions.
Review workflows and integration strategies to recommend reliable, easily maintainable changes.
Triage queue items across various channels, balancing urgent issues against tasks suitable for automated routing.
Advocate for customers by collaborating with Product and Engineering teams to prioritize bug fixes and API enhancements.
Build lightweight internal scripts, dashboards, and debugging tools to reduce manual support efforts.
Manage and improve artificial intelligence support agents by reviewing failure points and updating knowledge sources.
Write troubleshooting guides, runbooks, and documentation updates to enable self-service troubleshooting.

Requirements

Three or more years of professional experience.
Strong foundation in APIs, HTTP protocols, and debugging.
Proficiency in writing TypeScript or Python.
Experience building internal tools or automations that eliminate manual tasks.
Familiarity with daily usage of tools like Claude, Cursor, agents, and Model Context Protocol servers.
Authorization to work in the United States or Canada.

Nice to Have

Background in a technical customer-facing role such as support engineering, solutions engineering, or developer support.
Experience supporting developer tools, SDKs, or APIs.
Familiarity with web scraping, browsers, proxies, or web architecture.
Prior experience building with Firecrawl or similar data platforms, or shipping production LLM workflows.

Skills and Tools

TypeScript
Python
APIs and HTTP
Claude
Cursor
Model Context Protocol (MCP) servers
Internal debugging tools and agents

Salary and Benefits

Annual salary ranges from $193,000 to $218,000 USD in San Francisco, or $166,000 to $200,000 CAD in Toronto.
Competitive equity packages.
Mandatory 15 days of PTO, with flexible time off beyond that threshold.
Twelve weeks of fully paid parental leave for all parents.
A monthly wellness stipend of $100 USD.
Up to $1,000 USD annually for professional learning and development.
A three-month paid sabbatical after four years of service.
Comprehensive medical, dental, vision, life, and disability insurance coverage for US-based employees, alongside virtual care, mental health support, family building benefits, and an Employee Assistance Program.

About the Company

Firecrawl provides an application programming interface that converts any web URL into clean, structured data or markdown ready for large language models. The organization raised a Series B funding round in September 2026 led by Smash Capital and operates as a compact team building foundational infrastructure for artificial intelligence applications and agents.

How to Apply

Visit the official company careers page to submit an application for this position.

Skills and tech stack

TypeScriptPythonAPIsHTTPClaudeCursorMCP serversLLMLLMs

Questions candidates ask

What is the location of the Support Engineer role?

The role is hybrid with required onsite presence at least three days per week at either the San Francisco headquarters or the Toronto hub.

What are the salary ranges for this position?

The salary ranges from $193,000 to $218,000 USD per year in San Francisco, and $166,000 to $200,000 CAD per year in Toronto.

Is visa sponsorship available?

US visa sponsorship is not available. Sponsorship for Canada is evaluated on a case-by-case basis through the Toronto hub, and applicants must be authorized to work in the United States or Canada.

What programming languages are required?

Candidates must be able to write TypeScript or Python.

How many years of experience are required?

The position requires three or more years of experience.

Ready to apply?

The application is on the official firecrawl careers page.

Apply on company site